Technical Account Manager

hace 6 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

5+ year s of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and ‘voice of the customer’.

As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

- Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Foster trusting relationships with customers, understanding their business needs and technical challenges
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issue.
- The role may require ability to travel 10-25% as needed.

A day in the life
If you want to know a little bit more about the TAM role, copy and paste the links bellow to know part of our team:
About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

**ABOUT AWS**:
Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Costa Rica Amazon offices

San Jose, H, CRI
- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
- External enterprise customer-facing experience as a technica



  • San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD. SUBSCRIBED.** Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about...


  • San José, Costa Rica SentinelOne A tiempo completo

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...


  • San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers. You will interact with customers in a professional and efficient manner to...


  • San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Do you want to be part of Amazon’s founding business and work with the world’s most influential publishers? Come join the team that started it all! The North America Books team is looking for a Technical Account Manager (TAM) who will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all...

  • Account Manager

    hace 2 meses


    San José, San José, Costa Rica Webhelp A tiempo completo

    **Account Management Role**At Webhelp, we are seeking a skilled Account Manager to partner with our clients and drive business growth. As an Account Manager, you will be responsible for managing client relationships, developing processes to ensure excellent service delivery, and identifying opportunities for additional product or service sales.**Key...

  • Account Manager

    hace 1 mes


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the JobWe are seeking an experienced Account Manager to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for onboarding a book of accounts (brands/manufacturers) to the Transparency service, ensuring a successful transition and ongoing usage of the service.Key ResponsibilitiesWork with brands during the...

  • Account Manager

    hace 6 meses


    San José, Costa Rica E&S Global A tiempo completo

    **E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil**: **Habilidades requeridas** - Telecomunicaciones - CRM - ERP Odoo - Cumplimiento de metas - Indicadores (KPIs) - Consecución y mantenimiento de clientes **Requisitos**: - Experiência mínima de 2 a 3 años - Profesional en Telecomunicaciones o carreras a...

  • Senior Account Manager

    hace 2 meses


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job DescriptionAs a seasoned Account Manager, you will be responsible for staying current with vendor-specific portfolios to make informed recommendations to resellers on system solutions and product awareness, driving sales growth for a funding vendor's product line.You will work closely with TD SYNNEX's Product Manager and funding vendor representatives to...

  • Senior Account Manager

    hace 6 meses


    San José, Costa Rica SoftwareOne A tiempo completo

    Job Function: Field Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Senior Account Manager** Full-time | Costa Rica | Hybrid...

  • Key Account Manager

    hace 1 mes


    San José, San José, Costa Rica Boston Scientific A tiempo completo

    About the RoleWe are seeking a highly motivated Key Account Manager to join our team in managing multi-account Third-Party business for a Distributor[s].As a Key Account Manager, you will be responsible for choosing and developing distribution partners through knowledge of the local markets and competitors.Key responsibilities include designing and...

  • Casino Account Manager

    hace 8 meses


    San José, Costa Rica Now Digital Talent A tiempo completo

    We are looking for a proactive and results-driven individual to join our team as a Casino Account Manager. As the Casino Account Manager, you will be responsible for building and maintaining strong relationships with our casino clients, driving sales, and maximizing revenue. Your sales background, account management experience, and leadership skills will be...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    About the Opportunity:We are seeking a skilled Account Relationship Manager to join our team at TD SYNNEX. As an Account Relationship Manager, you will play a crucial role in driving revenue growth and ensuring the profitability of assigned accounts.The ideal candidate will have 4-year degree and 1-3 years of experience, or equivalent combination of relevant...

  • Account Manager

    hace 6 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers **About the Role - Account Management**: As an Account Manager as part of RBS (Retail Business Services) RVR (Retail Vendor Recruitment)...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    Key Responsibilities:- Evaluate and manage account portfolios to meet profitability objectives- Develop strategic business plans to increase sales and product awareness- Provide sales and marketing support to enhance vendor and product awareness- Conduct technical presentations and training to sales, support, and customers- Assist in resolving complex...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As a Technical Account Manager at AWS Enterprise Support, you will have the opportunity to be the principal technical advisor and "voice of the customer" for our Enterprise clients.We are seeking a highly skilled and experienced individual to join our team as a Technical Account Manager. As a Technical Account Manager, you will provide technical guidance and...


  • San José, Costa Rica Enterprise Software Solutions A tiempo completo

    **We advocate for a human-centered approach in addressing technological challenges** Optimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scale We are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...