Manager, Support Account Manager

hace 2 días

San José, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

We are looking for a Manager, Support Account Manager. You will be responsible for managing a team of Services Account Managers (SAMs) who enable customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit, and sustained performance are the essentials.

As the Manager, FS, you will drive the team to in-depth knowledge of the indicators of success, utilizing data and your analytical aptitudes to guide changes, updates, and improvements. In this role, you will also work closely with the customer CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability.

**Your Impact**
- Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations
- Develop strong relationships with our sales team, customers, and partners
- Build and lead a team of Services Account Managers
- Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement
- Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives
- Assist customers in implementing custom integrations and workflows into their SOC
- Directly support customer requests, coordinate, and prioritize timely resolutions
- Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Serve as a customer advocate in influencing product roadmap and improvements
- Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles
- Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets
- Directly provide appropriate technical and soft skills training along with mentoring
- Ensure that consistent and standard onboarding training programs are used and delivered effectively
- Set team and individual goals in-line with overall organizational goals

**Qualifications**:
**Your Experience**
- 10+ years of experience in Customer Success, Services Delivery, Professional Services, or Consulting
- 7+ years of experience in a solid line management role
- Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non-technical depth
- Technical experience in networking or cyber security Industries
- Public cloud experience is a plus
- Consistent success working with customer escalations - assessing and communicating customer expectations; and negotiating resolutions

Additional Information
**The Team**

Our technical support team is critical to our success and mission. As part of this team, you provide support to customers after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in fixing integrations and critical issues as they are raised - in fact, you’ll seek them out to ensure our customers are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential accordi

  • Manager, Support Account Manager

    hace 5 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Senior Account Manager- Strategic Account Services

    hace 8 horas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...

  • Key Account Business Development Manager

    hace 5 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly motivated Key Account Business Development Manager to join our team at Amazon Support Services Costa Rica Srl. The successful candidate will be responsible for building and managing a portfolio of key accounts, leveraging solution-selling and prospecting tactics to drive customer satisfaction and adoption.

  • Strategic Account Growth Manager

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a highly skilled Senior Account Manager to join its Strategic Account Services (SAS) organization.Role OverviewThe Senior Account Manager will play a key role in driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of...

  • Account Manager I

    hace 9 horas

    San José, Costa Rica Bma Group A tiempo completo

    **Responsibilities**- Manage a book of accounts successfully through research, consistent follow up and strategic thinking.- Collecting and analyzing data to learn more about consumer behavior.- Building relationships with clients based on trust and respect.- Negotiate contracts and close agreements to maximize profits, Understanding customer needs-...

  • Strategic Account Manager

    hace 19 horas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleAs a seasoned Strategic Account Manager, you will be responsible for driving business growth and success within Amzn Support Srvcs Costa Rica. This is a senior leadership position that requires a deep understanding of customer needs, market trends, and sales strategies.Key ResponsibilitiesDevelop and execute comprehensive sales strategies to...

  • Account Manager

    hace 9 horas

    San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers**About the Role - Account Management**:As an Account Manager as part of RBS (Retail Business Services) RVR (Retail Vendor Recruitment) Team...

  • Account Manager

    hace 9 horas

    San José, Costa Rica E&S Global A tiempo completo

    **E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil**:**Habilidades requeridas**- Telecomunicaciones- CRM- ERP Odoo- Cumplimiento de metas- Indicadores (KPIs)- Consecución y mantenimiento de clientes**Requisitos**:- Experiência mínima de 2 a 3 años- Profesional en Telecomunicaciones o carreras a fin-...

  • Account Manager

    hace 2 horas

    San José, Costa Rica IWS Services A tiempo completo

    **_IWS Services_** Empresa líder en tecnologías de la información (IT) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, está en busca de personas comprometidas y proactivas para la siguiente vacante: - **Account Manager (IT)**_ - Requisitos: _ - Experiência mínima de 1 año en...

  • Chief Strategic Account Development Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About Amazon Support Services Costa Rica SrlWe are a leading provider of customer success solutions for top-tier sellers on the Amazon platform. Our team is dedicated to delivering exceptional results and driving growth for our clients.Job Title: Chief Strategic Account Development ManagerSalary Range: $120,000 - $180,000 per yearAbout the RoleWe are seeking...

  • Senior Support Account Manager

    hace 9 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Senior Support Account Manager

    hace 9 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Senior Support Account Manager

    hace 9 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Manager, Account Management, International Seller

    hace 6 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    University Bachelor’s degree - 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale - 6+ of people manager experience - Proven experience in business planning, building sales strategy, and working with multiple internal and external stakeholders - Experience using analytical,...

  • Technical Account Manager

    hace 8 horas

    San José, Costa Rica Appvance.Ai A tiempo completo

    **About the Role**:We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company.As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions.You will...

  • Technical Account Manager

    hace 8 horas

    San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD.SUBSCRIBED.**Customers have changed.They're looking for new ways to engage with businesses.Consumers today have a new set of expectations.They want outcomes, not ownership.Customization, not generalization.Constant improvement, not planned obsolescence.In the old world (let's call it the Product Economy) it was all about...

  • Corporate Account Manager

    hace 2 días

    San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **UA (Uniform Advantage) Brands is looking for a Corporate Account Manager to join their sales team!** The Corporate Account Manager maintains and expands relationships within selected strategic accounts and is responsible for quota achievement and assigned objectives. The Corporate Account Manager represents the entire range of company products and...

  • Sr. Customer Success Manager, Strategic Account

    hace 9 horas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...

  • Strategic Account Growth Manager

    hace 2 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Description:**We are seeking a highly skilled Sr. Strategic Account Growth Manager to join our team at Amazon Support Services Costa Rica Srl.About the Role:This is an Individual Contributor role that involves working directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses.Key...

  • Senior Technical Operations Manager

    hace 5 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job RequirementsAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Technical Operations Manager to join our team. The ideal candidate will have a bachelor's degree in Information/Systems Engineering, Computer Science, or a related field, and at least 2 years of experience as a Support Engineer, Web Developer/Consultant, or Software...