Highly Motivated Customer Support Specialist
hace 5 días
Experian is a leading global information services company, unlocking the power of data to create more opportunities for consumers and businesses.
We are committed to fostering a culture of innovation, diversity, and inclusion. Our team has been recognized as one of the 100 Best Companies to work for by Fortune magazine and as one of the World's Most Innovative Companies by Forbes.
As a key player in the customer credit lifecycle, we provide innovative technology and best-in-class data to help businesses make informed decisions.
Job DescriptionThe ideal candidate will be a high-performing resource who can provide exceptional support to our Automotive customers.
You will be responsible for addressing client requests and servicing needs, involving internal departments and staff as necessary to ensure requirements are met.
Key traits and responsibilities include:
- Researching, diagnosing, and resolving technical problems and product questions.
- Documenting and communicating solutions to internal and external clients quickly and accurately.
- Serving as a liaison between customers and Sales teams, ensuring timely responses to inquiries and leads.
We are seeking a highly motivated individual with excellent communication skills, a positive attitude, and a strong problem-solving ability.
Candidates must possess:
- A High School Diploma or equivalent.
- A minimum of 2 years of call center customer support experience.
- Advanced problem-solving, analytical, and customer service skills.
- Strong English language skills, both verbal and written.
We offer a comprehensive benefits package that includes:
- Medical, life, and dental insurance.
- International Share Save Plan.
- Flex Work/Work from home options.
- Paid time off and annual performance bonus.
- Education Reimbursement, Family Bonding, and Bereavement Leave.
We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and empowered.
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