Technical Customer Support Expert

hace 7 días


San José, San José, Costa Rica Intel A tiempo completo
Job Overview

Come and be a part of our mission to deliver exceptional customer experiences.

  • We are seeking a highly skilled Technical Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills, be proactive in identifying solutions, and possess a strong understanding of technical concepts.
Responsibilities

The successful candidate will:

  1. Collaborate with cross-functional teams to drive user experience improvements.
  2. Develop and implement strategies to enhance customer satisfaction and loyalty.
  3. Manage customer escalations and identify opportunities for growth and development.
  4. Perform data analysis and statistical analysis to inform business decisions.
  5. Communicate effectively with stakeholders at all levels.
Requirements

To be considered for this role, you must have:

  • A Bachelor's degree in a technical field or 3+ years of relevant experience.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience with statistical analysis and data interpretation.


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