Microsoft Technical Support Expert

hace 4 días


San José, San José, Costa Rica Microsoft Corporation A tiempo completo
Job Description

This is an exciting opportunity to join Microsoft's Customer Experience and Success (CEnS) organization as a Customer Service and Support Representative. In this role, you'll work closely with commercial customers, resolving complex technical issues and collaborating with cross-functional teams to ensure customer satisfaction.

Your Key Responsibilities:

  • Represent Microsoft and work directly with commercial customers resolving their most technical support issues.
  • Be responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Why Microsoft?

At Microsoft, we're committed to creating a workplace that's inclusive, equitable, and supportive. As a member of our team, you'll have access to a range of benefits, including comprehensive training programs, mentorship opportunities, and a collaborative work environment.

We're passionate about empowering every person and organization on the planet to achieve more. If you're ready to join a team that shares your values and is dedicated to making a positive impact, apply now



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