Microsoft Security Specialist

hace 6 días


San José, San José, Costa Rica Microsoft A tiempo completo

We are seeking a highly skilled Cybersecurity Expert to join our team at Microsoft. As a key member of our Customer Service & Support (CSS) organization, you will be responsible for delivering a seamless support experience that builds trust and confidence for every person and organization.

About Our Team

Our Customer Service & Support (CSS) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We are a global team of experts who work together to deliver exceptional support experiences for our customers.

Key Responsibilities
  • Develop and implement training plans to improve the technical and professional capabilities of support staff.
  • Perform case reviews to ensure process compliance and identify areas for improvement.
  • Mentor engineers on effective collaboration and quality case handling standards.
  • Contribute to customer self-help and volume deflection initiatives to improve customer satisfaction.
  • Analyze trends and collaborate with stakeholder teams to provide product and process improvement feedback.
Requirements

To be successful in this role, you will need:

  • 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
  • 3+ year(s) prior product, customer support AND/OR technical support experience in the following: Exchange Online Protection, Exchange Message Trace, Attack Simulation training, Threat policies: Spam, Phishing, Malware, Safe Attachments & Safe Links, Message Header Analyzation, Automated Investigation and Response (AIR), Advanced Hunting, Threat Intelligence, Incidents & Alerts.
Preferred Qualifications

Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) and Microsoft Certified: Cybersecurity Architect Expert (SC-100)

Language Qualification: English Language: fluent in reading, writing and speaking.



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