Technical Support Expert

hace 4 días


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

Company Overview

Microsoft Corporation is a global leader in the technology industry, with a strong commitment to delivering exceptional customer experiences. With over 17,000 employees worldwide, the company's Customer Experience & Success (CE&S) organization plays a crucial role in shaping the future of customer service.

Job Description

This Technical Support Expert position is part of the Applications & Infrastructure group, which provides commercial customers with timely technical expertise to address business-critical challenges. As a key member of the team, you will work closely with engineers and stakeholders to deliver seamless support experiences for Microsoft's customers.

Responsibilities

  • Team Readiness & Development: Assess the technical and professional capabilities of support staff and develop training plans to address identified gaps.
  • Case Management (Delivery Excellence): Perform case reviews to ensure process compliance.
  • Managing Collaborative Activities: Mentor engineers on effective collaboration and quality case handling standards.
  • Supportability Activities: Contribute to customer self-help and volume deflection initiatives.
  • Process Improvement: Analyze trends and collaborate with stakeholder teams to provide product and process improvement feedback.

Qualifications

  • 2+ years of technical support, technical consulting experience, or information technology experience.
  • Bachelor's Degree in Computer Science, Information Technology, or related field and 1+ year(s) of technical support, technical consulting experience, or information technology experience.
  • 3+ years of experience in DevOps Systems: Azure DevOps Services, Azure DevOps Server, GitHub Enterprise, Atlassian.
  • 3+ years of experience in Cloud Technologies: Microsoft Azure, Amazon web services, or iCloud.
  • 2+ years of experience with Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5.
  • 2+ years of experience in Developer Tools such as Visual Studio, Unity, or Eclipse.
  • Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

Benefits

As a Microsoft employee, you will be part of a dynamic and inclusive team that values diversity, equity, and inclusion. Our benefits package includes comprehensive health insurance, retirement savings plans, and opportunities for career growth and development.



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