Technical Support Engineer
hace 5 días
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey.
We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.
The Technical Support Engineer - Azure SQL MI will own, troubleshoot and solve complex customer technical issues.
This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
**Response and Resolution**
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged.
Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand.
Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed.
Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.
Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Readiness**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy.
Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS).
Develops expert level competence on support topics.
**Product/Process Improvement**
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
Provides feedback to the product group for product improvement.
Leverages overall product knowledge to determine if and when features require enhancements.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Translates feedback and creates processes and workflows for case resolution.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions.
Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Business Integration**
- Implements strategic business decisions with customers, partners, and teams to increase market share.
Influences peers to implement strategy.
**Qualifications**:
**Required/Minimum Qualifications**
- 5+ years technical support, technical consulting experience, or information technol
-
Technical Support Engineer
hace 4 días
San José, San José, Costa Rica Syniverse A tiempo completoDo you have a passion for providing top-notch technical support and delivering exceptional results? Do you have a strong background in database administration and a keen eye for detail?If so, we're looking for a Technical Support Engineer to join our team at Syniverse. In this role, you will be responsible for providing technical support and troubleshooting...
-
Technical Support Engineer
hace 3 semanas
San José, San José, Costa Rica Clearsource A tiempo completoWhy ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...
-
Technical Support Engineer
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Driving exceptional outcomes with...
-
Technical Support Engineer Expert
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoA Career in TechAt Tek Experts, we're committed to helping our customers achieve their goals through innovative technology solutions.As a Tech Support Engineer, you'll play a critical role in ensuring seamless customer experiences.This position requires an individual with strong technical skills, excellent communication abilities, and a passion for...
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Cloudera A tiempo completoBusiness Area:Support**Job Description**:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our teamCloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Cloudera A tiempo completoJob Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our teamCloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization.The...
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Support Engineer
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Prime Air, we're working on the future.If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve extreme-scale real world challenges, and provide visible benefit to end-users, then come work on the Amazon Prime Air teamWe are looking for a Support Engineer for our SJO Data for...
-
Technical Support Specialist
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we are committed to delivering exceptional customer experiences through our various business units. As a Technical Support Engineer in the Customer Service & Support (CSS) organization, you will play a critical role in building trust and confidence for every person and organization through delivering a seamless support experience.Within CSS,...
-
Technical Support Engineer
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Technical Support Engineer
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Expert
hace 4 días
San José, San José, Costa Rica Zscaler A tiempo completoJob DescriptionThis role requires a Sr Product Support Engineer to provide world-class post-sales technical support to customers and partners. The successful candidate will manage escalated issues, engage with customers, and troubleshoot complex networking problems.
-
Support Engineer
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence?Do you thrive in a dynamic and challenging...
-
Technical Support Specialist
hace 6 días
San José, San José, Costa Rica Microsoft A tiempo completoCompany OverviewMicrosoft's Customer Experience & Success organization is responsible for delivering exceptional customer experiences across the globe. With over 18,000 employees worldwide, we strive to empower every person and organization on the planet to achieve more.Job DescriptionWe are seeking a skilled Technical Support Engineer to join our Customer...
-
Automation Engineer
hace 5 días
San José, San José, Costa Rica Northwind Technical Services A tiempo completoJob Purpose:The Automation Engineer I is responsible for ensuring the safety, financial, and technical success ofprojects and work assignments related to the support, service, maintenance, and upgrading ofNorthWind's product offerings.Job Duties and Responsibilities:- Attend NorthWind in-house training- Design and review electrical drawings- Perform customer...
-
Civil Engineer Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Atsg Corporation A tiempo completoAbout Atsg CorporationWe pride ourselves on our dedication to providing expert assistance to our government partners—without any surprises.Our mission is to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work.We take excellent care of our team, so they may have the freedom and confidence to focus on...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Splunk A tiempo completoAbout SplunkSplunk is a leading provider of software solutions for data analysis and security. Our mission is to empower organizations to build a safer and more resilient digital world.Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide technical assistance to our...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Solve complex technical issues through collaboration with internal teams and...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoJob OverviewWe are seeking a customer-oriented Technical Support Engineer to work on behalf of our client to resolve complex customer cases.This role focuses on providing exceptional customer support, not on hands-on development. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver...
-
Technical Support Professional
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoAbout Us:Tek Experts is a leading provider of specialized tech services and support, dedicated to delivering innovative solutions for clients worldwide.We're a diverse team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed. Our agile support model helps large enterprises thrive.The Role:We're seeking an experienced...