Cloud Infrastructure Support Expert
hace 2 días
Overview
We are seeking a skilled Network Engineer Specialist to join our team in providing exceptional support for our cloud services. As a key technical leader, you will be responsible for building and maintaining the infrastructure of our cloud service, ensuring that it meets the highest standards of quality and reliability.
Responsibilities
- Review complex issues and contact customers to understand their problems.
- Ensure customers stay informed about the status and solution of their issue.
- Utilize troubleshooting tools to help resolve customer issues.
- Act as an advisor to customers and handle complex, repeatable, or escalated cases.
- Create technical articles and knowledge base entries to improve customer understanding.
- Provide best practices and education to customers to proactively resolve potential issues.
- Perform complex product troubleshooting and remediation when needed.
- Work with development teams to drive incident resolution for configuration, code, or other service deficiencies.
- Analyze patterns of problems and identify workflows to optimize support engineering delivery.
Qualifications
- 3+ years of technical customer support experience.
- 3+ years of technical experience in three or more of the following areas: TCP/IP protocols, infrastructure/network administration, troubleshooting at the expert level within large network environments, private/hybrid/public cloud, Windows/Linux OS.
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