Accounts Receivable and Dispute Resolution Specialist

hace 10 horas

Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Company Overview**

 

3M is a place where curious, creative, and collaborative people thrive and build a rewarding career.

 

As a leader in this company, our goal is to ensure each employee sees and feels the positive impact we're making around the world.

 

The Impact You'll Make

This role provides an opportunity to transition from other private, public, government or military environments to a 3M career.

 

As an Accounts Receivable and Dispute Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

 

You will make an impact by:

  • Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations.
  • Receives and supports our customers by partnering with business group customers and internal teams such as customer service, POD, transportation to analyze and resolve all type of credit and returns complaints.
  • Analyzes and works to identify payment deductions from customers by research and analysis to determine root cause for deduction until final resolution by issuing adjustments for reconciliation and/or perform vigorous collection activities and obtain repayment.
  • Checks and analyzes customer orders according to credit policies, customer status and risk to release or maintain hold for past due/delinquent accounts.
  • Takes calls and addresses customer issues by telephone and/or performs collection activities by phone.
  • Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.
  • Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met.
  • Builts credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

 

Your Skills and Expertise

To be successful in this role, you will need:

  • Demonstrate strong organizational skills.
  • Demonstrate strong initiative with process improvement activities and ability to influence change management activities.
  • Excellent communication skills.

 

Requirements

We require a minimum of two years combined experience in customer service, accounts receivable, accounts payable, finance, supply chain, or sales experience.

 

Preferred Qualifications

- Bachelor's degree or higher from an accredited university in fields such as business administration, finance, accounting, economics.

- Experience with 3M customer service processes and systems, including Salesforce and SAP.

- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.

- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting.

- Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.

 

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially.

 

Imagine Your Future in 3M

We offer flexibility in where and when work gets done, allowing you to do your best work in a way that suits you.

 

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