Operational Resolution Specialist
hace 3 días
About the Role
">This is a challenging opportunity for an experienced Customer Service Professional to join our team as a Operational Resolution Specialist. In this role, you will play a key part in ensuring that customers receive exceptional service and support.
Key Responsibilities
">- ">
- Handle customer complaints in a professional and timely manner, providing high-quality solutions to resolve issues.">
- Work closely with internal clients to ensure seamless communication and effective resolution of customer complaints.">
- Develop and implement process improvements to enhance customer satisfaction and efficiency.">
- Analyze data and metrics to identify trends and areas for improvement.">
- Collaborate with cross-functional teams to achieve business objectives.">
- Stay up-to-date with industry developments and best practices to continuously improve services.">
Requirements
">To succeed in this role, you will need:
">- ">
- A Bachelor's degree in a relevant field or equivalent experience.">
- 1-2 years of experience in customer service or a related field.">
- Excellent communication and problem-solving skills.">
- Ability to work independently and as part of a team.">
- Familiarity with SAP or Salesforce is a plus.">
- Advance English level B2+ and advance Excel knowledge.">
Benefits
">We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. Our commitment to diversity and inclusion ensures that everyone has an equal chance to thrive.
About Us
">3M is a global leader in innovation, with a rich history of delivering exceptional products and services. We value teamwork, creativity, and continuous improvement, and we're passionate about making a positive impact on society.
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