Chargeback Operations Specialist

hace 3 semanas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Title: Chargeback Operations Specialist

We are seeking an experienced Chargeback Operations Specialist to join our team.

About the Role:

This is a challenging and rewarding opportunity for a professional with strong analytical and communication skills to own operational relationships with assigned distributors, ensuring seamless chargeback claim processing and data quality. The successful candidate will work closely with Leadership to resolve data investigation cases from business partners and provide leadership to other team members.

Key Responsibilities:
  • Analyze and resolve errors to validate and release chargeback claims for payment.
  • Ensure timely and accurate issuance of credit adjustments based on requirements.
  • Maintain operational relationships with assigned distributors to reduce errors and improve data quality.
  • Lead monthly conference calls with top distributors to communicate repeat errors and process improvement recommendations.
  • Manage and investigate all Salesforce cases within expected deliverables.
  • Identify opportunities for process improvements and communicate with Customer Operations Supervisor.
  • Develop and maintain documentation to support chargeback transactions in case of audits.
Requirements:

To succeed in this role, you will need:

  • Strong organizational, analytical, and time management skills.
  • Excellent oral and written communication skills.
  • A high level of accuracy and attention to detail.
  • Bachelor's degree in administration, industrial engineering, marketing, sales, or related field, or equivalent experience.
  • Minimum two years of experience as an Analyst in Point of Sales, chargebacks, pricing, contracts, finance, or related fields.
  • Proficiency in SAP/Vistex, MS Excel, MS PowerPoint, pivot tables, and formulas.
  • Minimum one year of experience working with managing relationships with distributors and working cross-functionally.
  • Advanced English proficiency (B2+).
Preferred Qualifications:

Prior experience within a Customer Operations role, knowledge of chargeback claims processing, order management systems, LEAN processes, and Green Belt training are highly valued.

What We Offer:

As a Chargeback Operations Specialist, you will enjoy a competitive salary of $80,000 - $100,000 per year, depending on location, plus a range of benefits, including comprehensive health insurance, retirement plan, and opportunities for career growth and development.

At 3M, we offer a dynamic and supportive work environment that values diversity, equity, and inclusion. Our commitment to your well-being is reflected in our flexible work arrangements, employee recognition programs, and access to mental health resources.



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