Point of Sales and Chargeback Process Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About the Role:

At 3M, we're always looking for talented individuals to join our team. As a Point of Sales and Chargeback Process Specialist, you will play a crucial role in improving our Point of Sales and Chargeback processes, systems, and workflow.

Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Point of Sales and Chargeback Process Specialist. In this role, you will be responsible for analyzing recommendations and executing opportunities to improve our Point of Sales and Chargeback processes. You will also provide support to achieve agreed Service Level Agreement (SLA) results, demonstrate commitment to accuracy, responsiveness, and customer satisfaction, and motivate team members to achieve SLA and team level performance.

Key Responsibilities:

  • Follow clearly defined procedures under general guidance within Point-of-Sales areas.
  • Analyze information, examine variables, conclude, and assess alternative methods.
  • Use analytical skills to interpret data and make recommendations.
  • Work independently and output is reviewed periodically while in progress.
  • Handle inquiries of moderate scope and complexity.
  • Participate in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Requirements:

To be successful in this role, you will need to have a Bachelor's degree in a field related to Business, Economics, or Finance, or a minimum of 2+ years combined experience in finance, analytics, pricing, customer service, or marketing. Advanced English B2+ language proficiency and advanced Microsoft Excel skills are also required.

Preferred Qualifications:

Experience gained in a Shared Service Centre or a multinational environment is an advantage. Familiarity with Microsoft Access Databases and ERP and SFDC experience (SAP, Sales Force) are also preferred.

Salary and Benefits:

The estimated salary for this role is around $70,000 - $90,000 per year, depending on location and experience. 3M offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

About 3M:

3M is a global leader in innovation and technology, providing solutions for customers in various industries. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.



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