Highly Skilled Accounts Receivable Specialist

hace 20 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Overview

We are seeking a highly skilled and detail-oriented Collections Specialist to join our team. This is an exciting opportunity for individuals who enjoy working with numbers, problem-solving, and interacting with diverse types of customers.

About the Role

In this role, you will be responsible for collecting and resolving customer accounts receivable in assigned areas. You will maintain control over past due accounts, advise customers on terms and conditions, manage credit limits, and develop positive customer relationships.

Main Responsibilities

  • Notify customers of delinquent payments and collect all accounts receivable due in assigned areas.
  • Work with customers to develop and maintain payment schedules in accordance with terms.
  • Take immediate action on accounts requiring priority handling due to age or amount of delinquency.
  • Utilize all available collection techniques to control the delinquency of receivables.
  • Identify seriously delinquent accounts and recommend legal action to Managers.
  • Interact with internal and external customers to resolve problems associated with delinquent accounts.
  • Assist Collection Supervisor with monitoring, training, and problem-solving.
  • Resolve escalated disputes and assist with special projects as assigned.
  • Autorize credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.

Requirements and Qualifications

  • Bachelor's degree in business or related field, or 2 years' experience handling high balance and complex A/R accounts.
  • Strong knowledge of credit & collections and dispute management.
  • Demonstrates knowledge of basic accounting skills.
  • PC skills and MS Office knowledge.
  • Independent, detail-oriented, self-starter, with strong organizational and communication skills.
  • Excellent problem-solving skills and negotiating skills.
  • Ability to interact with diverse types of customers and adapt to different personalities.
  • Ability to remain calm and courteous under intense pressure.
  • Ability to manage shifting priorities with tight deadlines.
  • Advanced/Fluent English.

Preferred Qualifications

  • Experience with different ERPs and systems, including GetPaid, Oracle, Tableau, Shelton Connect, SAP.


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