Senior Operations Manager for Seller Success

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are a team dedicated to delivering exceptional support to our Selling Partners, ensuring their success on the Amazon platform. Our goal is to provide best-in-class service delivery experience while driving growth across their businesses.

Job Overview

This role requires a seasoned operations leader to manage a team of up to 8-10 associates, providing guidance and coaching to ensure successful seller interactions, meeting service level agreements, and achieving targeted quality and productivity goals.

Key Responsibilities

  • Manage and motivate a team of associate managers to achieve perfect seller interactions, service level agreements, and quality and productivity goals.
  • Coach and develop associates and supervisors on career paths for internal promotion and job enrichment opportunities.
  • Identify process improvement opportunities that directly influence the seller experience.
  • Manage and coordinate change management initiatives, implementing communications strategies across the site.
  • Participate in recruitment and selection activities, demonstrating leadership through hiring decisions and processes.
  • Manage performance and behavior of direct reports through effective 1:1 meetings, coaching, and mentorship.
  • Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and work independently using departmental resources, policies, and procedures.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree or higher in business or a related field.
  • Minimum 3-5 years of experience managing operations and leading mid-large sized teams.
  • Process improvement capabilities, such as Lean Six Sigma, to identify areas of opportunity and lead development and implementation of new processes.
  • Strong problem-solving skills, ability to analyze quantitatively and effectively prioritize deliverables.
  • Excellent presentation and written communication skills, with the ability to build effective partnerships with cross-functional stakeholders and senior leaders.
  • Advanced Excel and data analysis skills.

About You

We are looking for a candidate who excels at providing coaching and mentoring to others, has experience in implementing process improvements, and possesses strong influencing and negotiation skills. Business acumen in e-commerce and retail is advantageous, as is the ability to adapt to constant change with flexibility and good grace.



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