Strategic Operations Lead for Global Seller Experience

hace 17 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

Amazon Support Services Costa Rica Srl - B20 Overview

We are a primary interface between Selling Partners and Amazon by direct interaction between our associates and sellers, by building communication tools that sellers use to receive help, and by driving cross-functional initiatives to improve the seller experience.

Key Responsibilities

  • Collaborate with numerous operational, training, product, and software development teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for sellers' success and satisfaction.
  • Build collaborative relationships with these partners, working closely to create and execute a quality project roadmap.
  • Prepare and execute regular program updates to senior management.

Requirements

  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Long-term Opportunities

Stimulate new innovative thinking and fresh approaches to extend Amazon's leadership position in service to our Sellers. Ensure Amazon's Seller Operations effectively scale to meet the needs of the rapidly growing business, including identifying and implementing process improvements throughout our Global Network.



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