Operations Leadership Director

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

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Amzn Support Srvcs Costa Rica is a leading organization that prides itself on providing exceptional customer service and support to its clients. As a Senior Operations Manager, you will play a critical role in driving the overall direction and coordination of Seller Support activity.

Job Summary

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Senior Operations Manager Seller Support is responsible for developing and driving the overall direction, coordination, and evaluation of Seller Support activity. This includes collaborating with internal partners to build input-focused operating plans for achievement of key measures, building a working culture where accountability, transparency, and collaboration are the norm, and tirelessly advocating for improvements to systems and processes that benefit Associates and/or Sellers.

Primary Responsibilities:

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  • ">
  • Develop and drive the overall direction, coordination, and evaluation of Seller Support activity.">
  • Collaborate with internal partners to build input-focused operating plans for achievement of key measures.">
  • Build a working culture where accountability, transparency, and collaboration are the norm.">
  • Tirelessly advocate for improvements to systems and processes that benefit Associates and/or Sellers.">
  • Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site leadership.">
  • Inspire front line teams to go beyond the standard to find creative solutions for Sellers' issues.">
  • Create closed-loop feedback processes where Associates are encouraged to be active participants in identifying opportunities for improvements to Seller Experience, workplace conditions, and internal tools.">
  • Work with finance team to develop and manage to annual expense budget.">
  • Build collaborative relationships with leaders in other departments.">
  • Foster a work environment that respects and is responsive to the needs of a diverse staff.">
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Required Skills and Qualifications:

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  • ">
  • High levels of performance and developing future leaders.">
  • Excellent communication skills, analytical skills, and flexibility are essential.">
  • A Bachelor's degree is required.">
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Benefits:

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This role will require some travel and occasional international travel. As a member of Amzn Support Srvcs Costa Rica, you will have access to a range of benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and the chance to make a real impact in the industry.


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