Operations Leadership Coach
hace 4 días
Bill Gosling Outsourcing prioritizes the professional growth of its staff members.
We are a company that offers modern facilities and a collaborative work environment. Our employees enjoy a diverse culture, which provides us with a competitive edge in the industry.
We are seeking an experienced Managing Coach to join our team. This role is responsible for overseeing the overall performance and budget of client groups.
The Strategic Performance Director will set objectives, analyze key performance indicators (KPIs), ensure that the company meets its goals, and provide reliable support to our clients.
Responsibilities:
- Oversee performance management and productivity
- Analyze reporting trends, identify areas for improvement, and develop strategies to enhance processes and procedures
- Monitor staffing levels according to the Resource Balancing Plan to optimize resource allocation
- Make recommendations on hiring, transfers, promotions, or dismissals as necessary
- Maintain accurate records of employee and client performance data
- Champion company core values and programs to engage and motivate employees
Requirements:
- Previous experience in a Team Leader position is required
- Previous experience in a leadership or managerial role is mandatory
- Certifications/Licenses: Must be able to obtain the necessary licenses for all applicable jurisdictions if required
About Us:
Bill Gosling Outsourcing provides business solutions to our clients through various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
We have over 60 years of experience in the call centre industry, and we possess the technology and resources to help our clients achieve their brand goals and grow their business.
We have offices across the globe, including Canada, the USA, the Philippines, Costa Rica, and the UK.
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