Operations Manager

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

We are seeking an experienced Operations Manager to join our team at Amzn Support Srvcs Costa Rica.

**Job Summary**

This role is responsible for managing daily and weekly operations, delivering key metrics, and reviewing performance data. The ideal candidate will have strong business analytics and leadership skills, with the ability to provide consulting and training support while encouraging partner teams to operate independently.

**Key Responsibilities:**

  • Provide value-added recommendations and continuous process improvements based on analysis to enhance systems, programs, or resolve partner issues.
  • Analyze network performance data and produce regular management reports.
  • Manage programs, operations processes, and deployments within the Seller Support Outsourcing network.
  • Share operational and quality best practices across the Seller Support network.
  • Support special projects and other responsibilities as assigned.

**Requirements:

- 2+ years of experience in program management or a related field.

- Strong knowledge of KPIs, metrics, and how to achieve them.

- Proven ability to lead others in a remote management environment.

- Excellent written and oral communication skills.

- Ability to communicate effectively in one-to-one and group sessions.

- Strong prioritization and time management skills, with a high degree of flexibility.

- Demonstrated experience in coaching for results.

- Excellent understanding and knowledge of MS Office Applications, including Excel, Word, Access, and SQL.

**Estimated Salary:** $60,000 - $80,000 per year, depending on location and experience.


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