Strategic Salesforce Support Specialist

hace 21 horas


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

We are seeking a highly skilled Technical Analyst to join our team in Heredia, Costa Rica.

**Key Responsibilities:**

• Manage the Salesforce Support Queue (production support) and lead the support team.

• Develop knowledge articles and end-user training guides for new feature releases.

• Maintain service level agreements and ensure high customer satisfaction scores.

• Coordinate with vendor support when necessary.

• Supervise the IVR and monitor workshifts and agent availabilities.

• Conduct weekly and monthly customer operation reviews to ensure healthy SLAs based on current contracts.


**About NTT DATA Services**

We strive to create a diverse and inclusive environment for all employees. If you require an accommodation due to a disability, please inform your recruiter so that we can provide assistance.

**NTT DATA Services is an equal opportunity employer**

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