Strategic Salesforce Support Specialist
hace 21 horas
We are seeking a highly skilled Technical Analyst to join our team in Heredia, Costa Rica.
**Key Responsibilities:**
• Manage the Salesforce Support Queue (production support) and lead the support team.
• Develop knowledge articles and end-user training guides for new feature releases.
• Maintain service level agreements and ensure high customer satisfaction scores.
• Coordinate with vendor support when necessary.
• Supervise the IVR and monitor workshifts and agent availabilities.
• Conduct weekly and monthly customer operation reviews to ensure healthy SLAs based on current contracts.
**About NTT DATA Services**
We strive to create a diverse and inclusive environment for all employees. If you require an accommodation due to a disability, please inform your recruiter so that we can provide assistance.
**NTT DATA Services is an equal opportunity employer**
**Job Segment**: Technology
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