Highly Skilled IT Support Specialist

hace 2 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

Empowering Financial Recovery

We are a global team of over 4,000 employees dedicated to helping consumers take control of their financial futures. Our mission is to empower individuals and families by providing debt recovery solutions and supporting them on their path towards financial stability.

About Us

Our commitment to hiring exceptional people who share our passion for innovation and customer satisfaction drives our success. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you to grow professionally.

Job Summary:

The Service Desk User Support Specialist ensures seamless computer operation, enabling end-users to accomplish business tasks efficiently. This involves receiving, prioritizing, detailing, and actively resolving end-user help requests while maintaining Service Level Agreement (SLA) expectations.

Key Responsibilities:

  • Providing hands-on help at the desktop level
  • Utilizing diagnostic and help request tracking tools
  • Resolving problems effectively

Requirements:

  • High School Diploma or equivalent, preferably a Bachelor's Degree in Systems Engineering or a related field
  • Age: 18 years old+
  • English proficiency: B2+ (Advanced)
  • Certifications in CompTIA A+, HDI, & ITIL preferred
  • 1 year of experience in IT support

Technical Skills:

  • Knowledge of basic computer hardware, including HP Laptops, Logitech peripherals, Avaya phone systems, and other key systems
  • Desktop and server operating systems, including RDP protocols, data delivery layers, call center technologies
  • Application support with Okta, Office 365, Microsoft Office suite, Adobe products
  • Solid understanding of a range of diagnostic utilities, including Bomgar remote support, HP support portal
  • Familiarity with the fundamental principles of ITIL
  • Familiarity with process and procedures of HDI basics

What We Offer:

We strive to support your career aspirations and provide benefits that enhance your work-life balance. Our compensation and benefits programs were created with an 'Employee-First Approach,' focusing on developing and recognizing YOU. We offer a wide array of wellness initiatives, encourage volunteerism, and environmental efforts, as well as opportunities for professional growth and development.



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