Senior Customer Success Engineer

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we strive to empower individuals and organizations to achieve their goals through innovative solutions and collaborative efforts. As part of our Customer Experience & Success organization, this role plays a crucial part in delivering exceptional customer experiences.

About the Role

We are seeking an experienced Technical Support Engineer to join our team, working on end-to-end customer experience. This position involves collaborating with various teams to resolve customer technical issues, leveraging troubleshooting tools and best practices.

Responsibilities

Our ideal candidate will:

  • Investigate and resolve complex customer technical issues by collaborating within and across teams and utilizing advanced troubleshooting tools and techniques.
  • Participate in community-building initiatives with peer delivery roles to enhance collective knowledge and expertise.
  • Develop specialized technical and professional skills through training and readiness programs to enable effective issue resolution.
  • Identify potential product defects and provide constructive feedback to senior engineers, contributing to Microsoft's continuous product improvement.
Requirements

The successful candidate will possess:

  • A minimum of 3 years of experience in technical support, consulting, or information technology, or a Bachelor's degree in Computer Science, Information Technology, or a related field, accompanied by at least 1 year of relevant experience.
  • In-depth knowledge of cloud architecture, particularly Azure or AWS, or experience with SaaS platforms.
  • Excellent communication skills, including written and spoken English proficiency.
  • Experience with Business Intelligence (BI) tools, such as ETL, data warehousing management, data mining, report designer, or developer.
  • Familiarity with heterogeneous database management systems like Oracle, MySQL, SAP, etc.
  • Proficiency in programming languages like C#, DAX, MDX, SQL, Python, and ability to apply thorough troubleshooting and problem-solving skills.
Preferred Qualifications

Candidates with additional qualifications, including:

  • Ability to thrive in highly collaborative environments and work effectively in ambiguous situations.
  • Background in computer science or engineering.
  • Passion for learning advanced BI technologies.
  • Experience with Power BI, Tableau, or similar BI solutions.
  • Knowledge of OLAP, data warehousing, or OLTP, database, and BI reporting.
Benefits and Requirements

This role requires the ability to meet Microsoft's security screening requirements, which may include passing a Microsoft Cloud Background Check upon hire and every two years thereafter. Benefits and perks may vary depending on employment circumstances and location.


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