Operational Services Manager
hace 5 días
About JLL - A Global Leader in Real Estate
At JLL, we're a leading professional services and investment management firm that specializes in real estate. With operations in over 80 countries and a workforce of more than 91,000 individuals worldwide, we help real estate owners, occupiers, and investors achieve their business ambitions.
We're a global Fortune 500 company with an inherent responsibility to drive sustainability and corporate social responsibility. Our purpose is to shape the future of real estate for a better world. We use advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, people, and communities.
Our core values of teamwork, ethics, and excellence are fundamental to everything we do. We're honored to be recognized with awards for our success by organizations both globally and locally.
Creativity, diversity, and inclusivity are essential to our culture. We believe unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Responsibilities: Governance & General Management:
- Ensure compliance with approved standard operating procedures (SOPs) for each service provided.
- If a discrepancy is identified between SOP implementation and coherent applicability, escalate to update or implement local variances in SOP.
- Ensure compliance with SOPs for all customer experience contracted services, including variations applicable per site.
- Ensure compliance with standardized processes, policies, and procedures by all parties executing services on behalf of.
Reporting:
- Provide operational service reporting on a monthly, quarterly, and annual basis.
- E nsure information reported is accurate with systems information.
- Advise of any data issues to address data accuracy.
Sourcing & Procurement:
- Support sourcing, selection, contracting, and management of Tier Two providers.
- Onboard and train Tier Two Providers as may be required.
Supplier Performance:
- Validate all provider invoices related to soft services submitted for payment are appropriate and consistent with expenditure authorization limits and compliance guidelines.
- In coordination with, measure and track vendor performance against pre-defined sets of success criteria and contract obligations utilizing metrics and KPIs where applicable.
- Manage T2 vendor relationships to ensure adequate service delivery.
Requirements:
- Bachelor's degree in hospitality, business administration, and related fields.
- 2-4 years' experience in facilities, hospitality, or related fields.
- Managing soft services in corporate offices.
- Knowledge of vendor management for specialized services.
- Knowledge in budget management and financial analysis skills.
- Knowledge of local occupational health and safety requirements.
- Fluent in Spanish (if Brazil, Portuguese) and intermediate English.
What You Can Expect from Us
We succeed together and believe the best inspire the best. We invest in supporting each other, learning together, and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
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