Operational Services Manager

hace 5 días


San José, San José, Costa Rica Jll A tiempo completo

About JLL - A Global Leader in Real Estate

At JLL, we're a leading professional services and investment management firm that specializes in real estate. With operations in over 80 countries and a workforce of more than 91,000 individuals worldwide, we help real estate owners, occupiers, and investors achieve their business ambitions.

We're a global Fortune 500 company with an inherent responsibility to drive sustainability and corporate social responsibility. Our purpose is to shape the future of real estate for a better world. We use advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, people, and communities.

Our core values of teamwork, ethics, and excellence are fundamental to everything we do. We're honored to be recognized with awards for our success by organizations both globally and locally.

Creativity, diversity, and inclusivity are essential to our culture. We believe unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Responsibilities: Governance & General Management:

  • Ensure compliance with approved standard operating procedures (SOPs) for each service provided.
  • If a discrepancy is identified between SOP implementation and coherent applicability, escalate to update or implement local variances in SOP.
  • Ensure compliance with SOPs for all customer experience contracted services, including variations applicable per site.
  • Ensure compliance with standardized processes, policies, and procedures by all parties executing services on behalf of.

Reporting:

  • Provide operational service reporting on a monthly, quarterly, and annual basis.
  • E nsure information reported is accurate with systems information.
  • Advise of any data issues to address data accuracy.

Sourcing & Procurement:

  • Support sourcing, selection, contracting, and management of Tier Two providers.
  • Onboard and train Tier Two Providers as may be required.

Supplier Performance:

  • Validate all provider invoices related to soft services submitted for payment are appropriate and consistent with expenditure authorization limits and compliance guidelines.
  • In coordination with, measure and track vendor performance against pre-defined sets of success criteria and contract obligations utilizing metrics and KPIs where applicable.
  • Manage T2 vendor relationships to ensure adequate service delivery.

Requirements:

  • Bachelor's degree in hospitality, business administration, and related fields.
  • 2-4 years' experience in facilities, hospitality, or related fields.
  • Managing soft services in corporate offices.
  • Knowledge of vendor management for specialized services.
  • Knowledge in budget management and financial analysis skills.
  • Knowledge of local occupational health and safety requirements.
  • Fluent in Spanish (if Brazil, Portuguese) and intermediate English.

What You Can Expect from Us

We succeed together and believe the best inspire the best. We invest in supporting each other, learning together, and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.



  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewAt Amazon Support Services Costa Rica Srl, we are revolutionizing the way people watch movies and TV shows. With millions of titles available on-demand, we are looking for an exceptional leader to join our team as an Operational Capacity Manager for Prime Video.Job DescriptionWe are seeking a highly analytical individual with expertise in workforce...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **Company Overview**WNS Global Services is a leading Business Process Management (BPM) company. With over 400 global clients, we offer business value by combining operational excellence with deep domain expertise in key industry verticals.**Job Summary**We are seeking an experienced Operational Expert to join our team in Costa Rica. As a key member of our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As a key member of the Finance Operations Leadership team at Amazon Support Services Costa Rica Srl, we are seeking an experienced Payroll Vendor Manager. The successful candidate will be responsible for overseeing payroll service providers and vendor relationships in EMEA.This strategic role involves developing financial and operational reports to improve...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    About UsMidland Credit Management, Inc. is a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we're seeking a skilled Operational Program Manager to join our team focused on preventing payment-related fraud, misuse, and abuse. Our mission is to protect Amazon customers from fraudulent transactions while promoting a safe and trusted online experience.We're looking for someone with 8+ years of stakeholder management...


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    At Zm Financial Systems, we empower people to make better decisions and achieve brighter futures.We are a leader in providing innovative financial solutions, and our mission is to be the Agency of Choice for our customers, employees, and future employees.Our workplace culture focuses on Excellence and embodies behavioral qualities such as Integrity,...

  • Operations Manager

    hace 3 días


    San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job Summary:We are seeking an experienced Operations Manager to lead our Guest Services team at Courtyard by Marriott. As a key member of our operations department, you will be responsible for assisting in the successful execution of all hotel operations and managing staff.About the Role:Lead the Guest Services team in meeting or exceeding property...

  • Operational Supervisor

    hace 7 días


    San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job OverviewWe are seeking a highly skilled Operational Supervisor to join our team at Courtyard San Jose Escazu. As a key member of our Rooms and Guest Services Operations, you will be responsible for ensuring a smooth and productive stay for our guests.ResponsibilitiesComplete designated cashier and closing reports in the computer system.Review shift...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleAt Amazon Support Services Costa Rica Srl, we are seeking an experienced Operational Support Specialist to join our team. This is a seasonal, full-time position based in Costa Rica and does not offer relocation benefits.Job SummaryWe are looking for a skilled professional to work on the Vendor Chargeback Dispute Management (VCDM) team. As an...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Summary**The Amzn Support Srvcs Costa Rica is committed to enhancing the Amazon customer experience by collaborating closely with Selling Partners. As a Strategic Account Services (SAS) ACES Program Manager, you will play a pivotal role in driving operational excellence and delivering value to our Sellers.**Key Responsibilities**Drive and facilitate...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking an experienced Software Sourcing Manager to partner with Software suppliers, internal business owners, and key stakeholders to facilitate software acquisition and create operational value for Amazon's IT Services (ITS).This role is responsible for driving cost-out, mitigating risk, assisting in vendor & product consolidation...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a leading Business Process Management (BPM) company that delivers business value to over 400 global clients across various industries. With a strong presence in multiple countries, WNS offers operational excellence and deep domain expertise to drive agility and excellence into its clients' business processes. SalaryThe...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job RequirementsAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Technical Operations Manager to join our team. The ideal candidate will have a bachelor's degree in Information/Systems Engineering, Computer Science, or a related field, and at least 2 years of experience as a Support Engineer, Web Developer/Consultant, or Software...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewAmazon Support Services Costa Rica Srl is seeking a seasoned operations manager to lead our team of investigators in San Jose, CR. This is an exceptional opportunity for a self-driven individual to drive strategy and vision for our operation of 150-200 investigators.ResponsibilitiesDevelop and implement strategies to attain business objectives...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Operations Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT). As a key member of our team, you will be responsible for executing programs focused on delivering new and existing features, processes, products, or systems with high...

  • Senior Manager

    hace 1 semana


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Overview: Amazon Support Services Costa Rica Srl is seeking a seasoned Senior Manager to lead our Global Operations team and support the Prime Video Trust & Safety team.About the Role:We are looking for an innovative and analytical professional to devise operational and business goals that focus on end-customer impact, productivity, accuracy, and...


  • San José, San José, Costa Rica Moody'S A tiempo completo

    About Moody'sMoody's Shared Services are the front line professionals, operationally supporting our business units. Exceptional Shared Services teams are vital to our international success.Job SummaryWe are seeking a highly skilled Operational Excellence Strategist to join our team. The ideal candidate will have a strong background in project management and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Estimated annual salary: $70,000 - $100,000 USDAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Offshoring team in Costa Rica. As an Offshoring Growth Manager, you will be responsible for delivering new business growth and maximizing revenue by helping launch high-potential merchants on Amazon's marketplace.Main...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleAt Amzn Support Srvcs Costa Rica, we are seeking an experienced Senior Disability Services Manager to join our team. As a key member of our leadership group, you will play a crucial role in developing and implementing strategies to promote diversity, equity, and inclusion within our organization.The ideal candidate will possess strong...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryThe Amazon Screening Services Operations Manager is responsible for leading a global team of Managers and Process Leads located in San Jose, Costa Rica, and Hyderabad, India. This role requires a strategic thinker who can drive process improvements and exceed productivity and quality goals while ensuring a seamless onboarding experience for new...