Program Manager, Operational Excellence Specialist

hace 10 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**Job Summary**

The Amzn Support Srvcs Costa Rica is committed to enhancing the Amazon customer experience by collaborating closely with Selling Partners. As a Strategic Account Services (SAS) ACES Program Manager, you will play a pivotal role in driving operational excellence and delivering value to our Sellers.

**Key Responsibilities**

  • Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
  • Assist with the definition and design of tools, standard operating procedures, and processes.
  • Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
  • Influence stakeholders outside your direct area of responsibility to ensure delivery.
  • Identify and mitigate risks, and remove roadblocks within projects.
  • Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
  • Conduct effective meetings and communicate clearly and concisely verbally and in writing.
  • Audit activities impacting selling partners and drive process improvement.

**Requirements**

  • 3+ years experience in retail or other operationally intensive industries with focus on program management.
  • Experience in change management and driving adoption of new tools, processes, and decision support.
  • Ability to effectively and independently manage multiple projects and priorities in a fast-paced, deadline-driven environment.
  • Strong service mindset and ability to use metrics to measure service levels.
  • Proficiency in composing concise, accurate, and appropriately targeted responses.
  • English language proficiency.
  • Graduate degree in related field.
  • Certified Six Sigma Green or Black Belt is a plus.
  • Certified Project Management Professional (PMP) is a plus.

**About the Team**

The SAS ACES Program Managers Team is focused on presenting solutions to existing problems faced by our Sellers or Customer Success Managers, and the team also works on actions that allow us to add value to the different SAS programs.



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