Data Quality Specialist

hace 1 día


San José, San José, Costa Rica Tek Experts A tiempo completo

We're seeking a Data Quality Specialist with a solid background in reporting and analytics to drive business growth.

Company Overview

Tek Experts is a tech services and support company focused on delivering specialized solutions for clients. We're problem solvers, engagers, and creative thinkers who strive to help our customers succeed.

Salary

$85,000 - $110,000 per year, depending on experience.

Job Description

As a Data Quality Specialist, you will research, analyze, and evaluate service delivery to facilitate program improvement. Your data analysis will support recommendations to optimize operational policies and procedures; and define best practices in support of customer and operational excellence.

  • Plan and conduct comprehensive audits to ensure adherence to quality assurance guidelines.
  • Collaborate with Operations and other stakeholders to create data-driven, actionable recommendations for continuous improvement.
  • Be the Voice of the Customer when driving customer excellence practices.
Responsibilities

You will:

  1. Assist business leaders in gathering and analyzing data on service performance.
  2. Identify and resolve potential work quality issues affecting customer satisfaction.
  3. Monitor and report any performance issues to the management team.
  4. Lead implementation of improvement activities to ensure quality continuously improves.
Qualifications

To be successful in this role, you should have:

  • A Bachelor's degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field.
  • Professional fluency in both written and spoken English.
  • Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
  • Lean management, continuous improvement, business analysis, and program management experience are preferred.


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