Operational Excellence Coordinator

hace 12 horas


San José, San José, Costa Rica Softwareone A tiempo completo

At SoftwareONE, we empower our employees to unleash their creativity without limits. Our organization encourages autonomy and innovative thinking, allowing our team members to bring forth new ideas that drive growth and success.

We prioritize work-life harmony and believe in recognizing the value of our people as our greatest asset. To ensure employee happiness, we make a concerted effort to provide a supportive environment where individuals can thrive and reach their full potential.

The role of an Operational Excellence Coordinator is crucial on our Service Excellence team. This individual will support end-to-end operational processes that facilitate successful project delivery by our service teams.

The Business Excellence Specialist's responsibilities include ensuring timely execution and completion of activities such as processing services documents, supporting invoicing, and conducting data quality audits of our projects and opportunities. This role plays a critical component in our service delivery process, setting up our delivery teams for success and driving customer satisfaction.

Daily Responsibilities:

  • Process all incoming Statements of Work
  • Complete invoicing for upfront payments, milestone billing, and final billings
  • Prepare quotations and ordering for all tools/hardware associated with services projects
  • Accurately collect and track managed services onboarding
  • Track and communicate issues with data quality of our sales and project systems
  • 3rd Party Vendor Funding Program Support
  • Ensure 3rd party funding milestones and requirements are met to redeem funding
  • Drive 3rd party funding opportunities within sales
  • Actively participate in functional and non-functional training as directed
  • Meet work standards by following production, productivity, quality, and customer-service standards; identify work process improvement
  • Enhance department and organization reputation by performing assigned duties to the best of ability
  • Assist with financial reporting
  • Enhance and run communication between team members to capture, track, and address evolving project needs
  • Handle conflicting requests and needs from multiple teams (sales, clients, leadership, delivery teams, project managers)
  • Accurately collect and track data and create reports to meet the drive towards continuous improvement
  • Lead or support Service Process Improvement Initiatives
  • Perform root cause analysis on issues identified on our service control processes, to prevent similar issues to reoccur
  • Maintain and share data quality points, measures, and reports

Minimum Requirements:

  • Bachelor's degree in project management, business administration, computer science, industrial engineering, or another relevant degree preferred, not required
  • 3+ years of relevant work experience with back-office support and financial systems
  • High attention to detail with excellence in administration; this person should be a superhero with coordination tasks
  • Experience with Microsoft Dynamics 365 Professional Services Automation is a plus
  • Experience in business process analysis is a plus
  • Experience in report creation and/or data processing and analysis is a plus
  • Highly motivated and results-oriented
  • Solid problem-solving, conflict resolution, and negotiation skills are required
  • Excellent verbal and written communication skills as well as strong business acumen
  • Desire to work in a technology consulting environment

Benefits at SWO:

  • Employee Recognition Programs
  • A variety of training and development opportunities
  • A work-life balance
  • Vacations
  • Employee Referral Bonus Program
  • Multicultural team interaction
  • Giving back to society
  • Employee initiatives
  • Corporate events/team buildings


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