Operational Excellence Specialist, Continuous Improvement Leader
hace 9 horas
Amzn Support Srvcs Costa Rica is seeking an exceptional Operational Excellence Specialist to support our Employee Resource Center Disability Leave Services (ERC DLS) team. In this role, you will play a key part in improving the operational performance and employee experience.
About the RoleThis highly motivated and experienced individual will work closely with regional and global leaders to drive continuous improvement across operations teams. You will be responsible for gathering essential Voice of the Customer (VOC) feedback to determine and execute on improvement opportunities and initiatives.
Key Responsibilities- Gather VOC feedback to identify and execute on improvement opportunities.
- Determine and facilitate Kaizen sessions to deliver improvement results.
- Obtain, consolidate, create, and maintain process maps to understand the process landscape and metrics.
- Drive automation efforts across various programs to set Amazon best practices.
To succeed in this role, you will need:
- 3+ years of experience in HR Contact Center and/or HR back-office operations.
- Experience working with geographical diverse teams.
- Strong strategic aptitude and ability to define business strategy.
- Proven ability to build, improve, and run quality/operational business processes globally.
As an Operational Excellence Specialist at Amzn Support Srvcs Costa Rica, you can expect:
- A competitive compensation package.
- The opportunity to work with a talented team.
- Professional growth and development opportunities.
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