Operational Excellence Specialist, Continuous Improvement Leader

hace 9 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Summary

Amzn Support Srvcs Costa Rica is seeking an exceptional Operational Excellence Specialist to support our Employee Resource Center Disability Leave Services (ERC DLS) team. In this role, you will play a key part in improving the operational performance and employee experience.

About the Role

This highly motivated and experienced individual will work closely with regional and global leaders to drive continuous improvement across operations teams. You will be responsible for gathering essential Voice of the Customer (VOC) feedback to determine and execute on improvement opportunities and initiatives.

Key Responsibilities
  • Gather VOC feedback to identify and execute on improvement opportunities.
  • Determine and facilitate Kaizen sessions to deliver improvement results.
  • Obtain, consolidate, create, and maintain process maps to understand the process landscape and metrics.
  • Drive automation efforts across various programs to set Amazon best practices.
Requirements

To succeed in this role, you will need:

  • 3+ years of experience in HR Contact Center and/or HR back-office operations.
  • Experience working with geographical diverse teams.
  • Strong strategic aptitude and ability to define business strategy.
  • Proven ability to build, improve, and run quality/operational business processes globally.
What We Offer

As an Operational Excellence Specialist at Amzn Support Srvcs Costa Rica, you can expect:

  • A competitive compensation package.
  • The opportunity to work with a talented team.
  • Professional growth and development opportunities.


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