Continuous Improvement Specialist

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About Amzn Support Srvcs Costa Rica

As a leading provider of customer service solutions, Amzn Support Srvcs Costa Rica is dedicated to delivering exceptional experiences for our customers. We are seeking a highly skilled and experienced Continuous Improvement Specialist - Senior to join our team.

Job Description

We are looking for a talented individual who can drive continuous improvements in our customer service processes. The successful candidate will be responsible for developing and implementing strategies to enhance our operations, improving efficiency and effectiveness, and ensuring that our services meet the highest standards of quality.

Main Responsibilities:
  • Facilitate the execution of the WW ACES strategy for D2AS through CS management and support teams.
  • Develop mechanisms that produce a sustainable continuous improvement culture.
  • Coach and train CS management and project teams on ACES concepts and methodologies.
  • Perform quantitative analysis of key process indicators to identify opportunities for process improvement.

The ideal candidate will have 2-5 years of experience with continuous improvement tools and methodologies, or a demonstrated ability of a competent level continuous improvement practitioner. You will also have the ability to lead broader, cross-functional, continuous improvement projects that may or may not have global impact and demonstrate skillful usage of lean tools, project management skills, and continuous improvement cycles (DMAIC, Kaizen 6 step, etc.).

Requirements:
  • Strong understanding of continuous improvement principles and practices.
  • Excellent communication and leadership skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to analyze complex data and make informed decisions.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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