Strategic Process Improvement Specialist

hace 1 día


San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, a global industry leader, our success is built on the talents of our approximately 5,000-strong professional team. This diverse group thrives in an entrepreneurial environment where innovative thinking, collaboration, and efficient execution are highly valued. Our high-performance culture drives sustained growth, fostering an environment where individuals can excel.

We're seeking a Strategic Process Improvement Specialist to join our team. Key responsibilities include:
- Collaborating with stakeholders to identify business needs and problems, recommending improvements for existing processes.
- Defining business and technical requirements for BGA Portal product development.
- Facilitating requirement gathering sessions to gather information from stakeholders.
- Leading functional and user acceptance testing efforts.
- Conducting impact analyses and assisting developers in identifying risks and mitigation strategies.

This role requires strong problem-solving skills, excellent communication and presentation abilities, and experience with Agile Methodology, Scrum, Jira, Confluence, and Visio or Draw.io. Familiarity with creating charts and flow diagrams is also essential. Additionally, this position involves coaching, mentoring junior team members and performing work under minimal supervision.

The ideal candidate will have a Bachelor's degree in IT or a related field and 3-5 years of experience in process improvement. Experience working with moderately complex issues and analytic problems is required. If you're passionate about driving process improvements and leading cross-functional teams, we encourage you to apply.



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