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Operational Supervisor

hace 1 semana


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Overview

We are seeking a highly skilled Operational Supervisor to join our team at Courtyard San Jose Escazu. As a key member of our Rooms and Guest Services Operations, you will be responsible for ensuring a smooth and productive stay for our guests.

Responsibilities

  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Ensure rates match market codes and that any exceptions are documented.
  • Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

About Us

Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. With more than 330 managed locations in more than 20 countries, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.