Senior Supervisor, Global Digital Collections

hace 10 horas


San José, Costa Rica Western Union A tiempo completo

**Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica**

Do you enjoy inspiring others to provide crucial business services to various internal customers?
Are you ready to lead the chargeback & consumer collections processes?
Join Western Union as a Senior Supervisor, Global Digital Collections & Loss Management.
**Western Union powers your pursuit.
**

This role will be primarily responsible for oversight and management of money transfer operations for Western Union Global Digital Collections & Payments infrastructure.
The position provides key operational insights on operational performance and best operational digital payments practices, drives optimization & automations initiatives.
You will work closely with various departments, vendors, and stakeholders to maintain best in class digital collections & payments systems and resolve incidents.
**Role Responsibilities**
- Delivers best in class operational execution in line with agreed upon KPIs.
- Operational readiness on new product/market launches.
- Leads Monthly/Quarterly Business Reviews with stakeholders.
- Responsible for maintaining relevant tools & systems in coordination with Tech/Product Teams and developing & maintaining existing/new processes.
- Ensure timely, accurate & complete reporting of operations performance, supports Monthly/Quarterly Business Reviews.
- Heavily involved in Continuous Improvement, Optimization & Automation initiatives.
- Ability to work in cross-functional & collaborative working environment globally.
- Administrative - Team management, Hire and Onboarding of new employees, prepares business cases and justifications for positions required - Business Continuity plan.
**Role Requirements**
- At least 1-2 year working experience within digital payments and/or cards related areas.
- Experience in Digital payments e-commerce role, preferred experience as a merchant.
- Experience managing chargebacks and digital collections processes.
- Strong communication skills, self-motivation, and results-oriented approach.
- Strong interpersonal and leadership skills with the ability to interact at different levels of Management.
- Proven experience in successfully leading and managing teams and track record demonstrating accountability.
- Ability to grasp new concepts and integrate quickly to deliver results.
- Multi-tasking problem solver, with a high degree of professionalism and discretion.
- Proven ability to work across diverse global teams to develop and document business requirements.
- Bachelor's in business, Technology, Mathematics, Engineering or Finance fields.
MBA advantage.
- 3-5 years of financial industry and management experience.
- Project Management & Automation experience is a must, Lean, Green Belt highly desired.
- Proficient with Microsoft products (Advanced Excel),
- Proficiency with SQL, Power BI, Python and Power Automate would be considered as advantage.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.
LI-Hybrid



  • San José, Costa Rica Western Union A tiempo completo

    **Digital Collections Team Lead - Santa Ana, Costa Rica**Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?Are you energized by working with others to tackle problems and improve processes?Join Western Union as a Digital Collections Team Lead.**Western Union powers your pursuit.**We are...


  • San José, Costa Rica Western Union A tiempo completo

    **Global Supervisor Digital Operations**:- Santa Ana, Costa Rica**Do you have what it takes to help us realize our vision of becoming the world's most accessible financial services company?Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere?It's time to join Western Union as a...


  • San José, Costa Rica Lightforce Ortho A tiempo completo

    **Position**Digital Operations Supervisor**Location**Costa Rica, Remote**About LightForce****Description**As a Digital Operations Supervisor at LightForce Orthodontics, you will be an active member of a fast-growing startup at the forefront of digital manufacturing.The position is responsible for supervising the operation of digital products and...


  • San José, Costa Rica Western Union A tiempo completo

    **Supervisor, Digital Review Team - Santa Ana, Costa Rica.**Does playing a critical role in protecting customers sound exciting to you?How about working for a global Fintech company leading a team that is passionate about preventing online Fraud and other illegal financial schemes?Join Western Union as an Operations Supervisor for the Digital Review...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **About Western Union**We are a global leader in the financial services industry, striving to make financial services accessible to humans everywhere. Our diverse team of over 8,000 employees serves 200 countries and territories, reaching customers around the globe.At Western Union, we design easy-to-use products and services for our digital and physical...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, our division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.**Job Overview:**The Credit,...


  • San José, Costa Rica Re:Sources Global A tiempo completo

    Company Description**Job Description**:Responsible for the timely collection of all outstanding invoices delegated to one's portfolio.Act as liaison between clients and internal finance teams.This will include heavy interaction with clients, billing, and NA brand agencies.Will work within the A/R collections team to achieve group and departmental targets and...


  • San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    Job DescriptionWe are seeking a skilled Senior Collections Strategist to join our team in Heredia. As a key member of our team, you will be responsible for executing collection activities efficiently and effectively in compliance with company policies and procedures.The successful candidate will focus on managing a portfolio of receivable accounts and...


  • San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Job Summary:**We are seeking an experienced Senior Collections Analyst to manage collection efforts for assigned portfolios of accounts at Equifax.**Key Responsibilities:Manage collection efforts for assigned portfolio of accounts, ensuring timely and effective resolution of delinquencies.Conduct detailed research, queries, reconciliation, and analysis...

  • Collections Specialist

    hace 21 horas


    San José, San José, Costa Rica Western Union A tiempo completo

    We are looking for a skilled Collections Specialist to join our Digital Collections Team.This role is responsible for delivering outstanding customer service, ensuring high-quality execution of risk management measures, and maintaining valid supporting documents for all transactions.As a Collections Specialist, you will:Directly contribute to ensuring...


  • San José, Costa Rica Western Union A tiempo completo

    **Manager, Digital Banking Operations** - Santa Ana, Costa Rica**Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions?Do you enjoy using hard data and metrics to back up assumptions?Join Western Union as Manager, Digital Banking Operations.**Western Union powers your...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Unlock Your Potential at Equifax**As a Senior Collections Portfolio Manager at Equifax, you will be responsible for overseeing collection efforts for assigned portfolios of accounts. Your expertise in research, queries, reconciliation, and analysis will be crucial in resolving nonpayment and account disputes. You will also process payments from customers...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    La empresa Infotree Global Solutions busca a un Vendedor Senior de Servicios de Telecomunicación para ocupar el puesto de Supervisor de Ventas en la zona de Heredia.Descripción del PuestoEl objetivo principal del supervisor de ventas es acompañar y guiar a los vendedores durante sus barridos diarios, con el fin de identificar oportunidades comerciales y...


  • San Francisco, Heredia, Costa Rica Re:Sources Global A tiempo completo

    Job Description">We are seeking a skilled Collections Analyst to join our team at Re:Sources Global. This is an exciting opportunity for a motivated individual to utilize their expertise in credit and collections to drive business growth and improve customer relationships.About the RoleThe successful candidate will be responsible for collecting past due...


  • San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouTechnology impacts everything we do.Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing.Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making...

  • Global Program Manager

    hace 3 días


    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Mphasis, a leading global technology company, is seeking an experienced Program Manager to join its team. The successful candidate will play a key role in the organization's global program and client management, with high-level visibility.About MphasisMphasis applies next-generation technology to help enterprises transform their businesses globally. Our...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Conoce a Infotree Global Solutions, una empresa líder en el mercado.Sueldo: entre ¢600 000,00 y ¢650 000,00 al mesNuestra empresa busca un gerente comercial senior con experiencia en supervisión de ventas.Requisitos:Bachillerato o educación media superiorExperiencia mínima de 2 años como supervisor de ventasLicencia B1 actualizadaCualidades:Capacidad...


  • San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    At TTEC Digital, we are seeking a highly skilled Digital Experience Manager to join our team. In this role, you will be responsible for coordinating and managing multiple projects simultaneously, ensuring timely delivery of high-quality results.The ideal candidate will have a strong background in project management, with experience working on IT or business...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Transformation Specialist to join our team at Modus Create.As a remote-first company, you will have the opportunity to work on various projects, travel, and collaborate with experts worldwide.Key ResponsibilitiesDesign and implement high-quality digital solutions that meet customers' needs and...