Digital Collections Team Lead

hace 12 horas


San José, Costa Rica Western Union A tiempo completo

**Digital Collections Team Lead - Santa Ana, Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?
Are you energized by working with others to tackle problems and improve processes?
Join Western Union as a Digital Collections Team Lead.
**Western Union powers your pursuit.
**

We are looking for someone who would be part of the Digital Collections Team as a Digital Collections Team Lead responsible for supporting and back up the supervisor with collections tasks and chargeback processing in Western Union.
**Role Responsibilities**
- Responsible for supporting and back up the supervisor with collections tasks and chargeback processing.
- Support the collections team with escalations and daily assistance.
- Expert in chargeback processing and knowledge in all digital collections processes.
- Analyze data and provide recommendations to the leaders and stakeholders.
- Communicate with both internal teams and agents to provide a prompt response to the customers.
- Provide backup regarding chargeback upload to portals when applicable based on SLAs.
- Attend and participate in weekly/ monthly meetings regarding management topics, employee engagement and projects.
- Work on critical collection processes, maintain KPIs under control and daily visibility to the supervisor.
- Partner with supervisor and work on projects / process improvement initiatives.
**Role Requirements**
- Proven skills working with people (acting Supervisor / Team Lead experience is strongly recommended and desired)
- Desire to continue career path as supervisor.
- Proficient with Microsoft products (Advanced Excel is Mandatory).
- Proactive, interpersonal skills, and Leadership are required.
- Excellent verbal and written communication skills.
- Outstanding customer service skills (customer centric mindset).
- Ability to provide and receive feedback.
- Ability to support the team with high standards.
- Problem solver.
- Critical thinking and challenge processes.
- Lean Six Sigma methodology and process improvement knowledge is desired.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy



  • San José, Costa Rica Western Union A tiempo completo

    **Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica**Do you enjoy inspiring others to provide crucial business services to various internal customers?Are you ready to lead the chargeback & consumer collections processes?Join Western Union as a Senior Supervisor, Global Digital Collections & Loss Management.**Western...

  • Ar Team Lead

    hace 12 horas


    San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Overview**The Accounts Receivable Team Leader will work closely with the AR team members to establish global processes and procedures that support consistent billing and collections.They will serve as a mentor and trainer to AR team members.They will partner with key members of the Dwellworks team, such as operations, sales, and finance to identify...


  • San José, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Finance Teams are responsible for economic research, analysis of profit-and-loss income statements and preparation of reports on findings to make recommendations to management.They generate forecasts and analyze trends in sales, finance and other areas of business.The Finance Teams also create financial models of "what if" scenarios to help...


  • San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouYour in-depth knowledge and financial skills will keep our products in production and our innovators innovating.Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently...


  • San José, San José, Costa Rica Encora A tiempo completo

    At Encora, we're looking for a skilled professional to join our team as the next Quality Assurance (QA) Team Lead in Digital Product Development.About us:We're a global company offering Software and Digital Engineering solutions. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps,...

  • Digital Project Lead

    hace 7 días


    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

      At Hangar Worldwide, we are seeking a skilled Digital Project Lead to join our team.  Job Summary  The Digital Project Lead will be responsible for managing multiple digital projects simultaneously, ensuring timely delivery, and maintaining high-quality standards. This role requires excellent leadership, communication, and problem-solving skills to...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **About Western Union**We are a global leader in the financial services industry, striving to make financial services accessible to humans everywhere. Our diverse team of over 8,000 employees serves 200 countries and territories, reaching customers around the globe.At Western Union, we design easy-to-use products and services for our digital and physical...


  • San Francisco, Heredia, Costa Rica Atom Soluciones A tiempo completo

    Job OverviewWe are seeking an experienced Financial Collections Specialist to join our team at Atom Soluciones. This role will be responsible for optimizing cash collections in the Americas, achieving quarterly DSO targets, and ensuring efficient account handling processes.Key Responsibilities:Lead the collection team, driving performance and implementing...

  • Digital Project Lead

    hace 6 días


    San José, San José, Costa Rica Solutionstream Llc. A tiempo completo

    Job DescriptionWe are seeking a skilled Digital Project Lead to manage our client projects from concept to launch.Kahoa provides end-to-end software development, design & strategy services that allow our clients to navigate a world where software and the internet have become the central and driving force for culture and commerce.We are looking for an Agile...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    We are seeking an experienced Digital Transformation Project Lead to join Hangar Worldwide.OverviewHangar Worldwide is a dynamic organization that delivers high-quality digital projects. As a Digital Transformation Project Lead, you will play a crucial role in ensuring the successful execution of our projects.About the RoleThe Digital Transformation Project...

  • Collections Specialist

    hace 22 horas


    San José, San José, Costa Rica Western Union A tiempo completo

    We are looking for a skilled Collections Specialist to join our Digital Collections Team.This role is responsible for delivering outstanding customer service, ensuring high-quality execution of risk management measures, and maintaining valid supporting documents for all transactions.As a Collections Specialist, you will:Directly contribute to ensuring...


  • San José, San José, Costa Rica Allshore Talent A tiempo completo

    About AllShore TalentAllShore Talent is a leading remote staffing company, offering top-tier professionals working 100% remotely to businesses worldwide. We specialize in IT and software development, design, administrative support, digital marketing, and more. Our goal is to connect organizations with skilled talent to meet diverse business needs.About The...


  • San José, Costa Rica Western Union A tiempo completo

    **Manager, Digital Banking Operations** - Santa Ana, Costa Rica**Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions?Do you enjoy using hard data and metrics to back up assumptions?Join Western Union as Manager, Digital Banking Operations.**Western Union powers your...

  • Collections Associate

    hace 12 horas


    San José, Costa Rica Moody'S Investors Service A tiempo completo

    **Responsibilities**:- Ability to navigate unscripted calls to understand nature of queries and to correctly assign to the relevant team for resolution- Maintain accurate records in internal collections system of all communication with clients- Record accurate details of disputes that arise from collection calls for referral to the relevant internal...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Salary Range: $85,000 - $115,000 per yearAbout the RoleWe are seeking a highly skilled and experienced Digital Producer to lead our team in creating high-quality digital assets for Prime Video. As a member of the Global Production Studio (GPS), you will be responsible for overseeing the end-to-end production process, collaborating with internal stakeholders,...

  • Collections Associate

    hace 12 horas


    San José, Costa Rica Zm Financial Systems A tiempo completo

    Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.Moody's Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...

  • Digital Operations Lead

    hace 22 horas


    San José, San José, Costa Rica Encora A tiempo completo

    We are looking for a highly skilled Digital Operations Lead to join our team in Latin America.English is essential for this position.What we expect:A degree in Computer Science or Computer Engineering or related field is required.The ideal candidate should have conversational English skills.Benefits:We offer 100% remote work, continuous training and...


  • San José, San José, Costa Rica Now Digital Talent A tiempo completo

    Job DescriptionWe are seeking a dynamic Digital Marketing Strategist specializing in the sports domain to drive our digital initiatives. In this pivotal role, you will oversee multiple tasks, structure upcoming projects within set timelines, and coordinate effectively with development and design departments.Responsibilities:Oversee project management for...


  • San José, San José, Costa Rica S&B Technical Products A tiempo completo

    OverviewS&B Technical Products seeks a highly skilled Financial Collections Specialist to support our accounting team.