Collections Team Lead

hace 2 semanas


San José, San José, Costa Rica Msd A tiempo completo

**Job Overview**

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Msd is seeking a highly experienced Collections Team Lead to join our team. As a key member of our leadership team, you will be responsible for managing a team of collections analysts and driving results-driven strategies to meet or exceed performance targets.

The ideal candidate will have a strong track record of leading high-performing teams, with excellent communication, problem-solving, and analytical skills. They will be able to work independently and collaboratively as part of a dynamic team, with a customer-centric approach and a focus on process improvement.

**Responsibilities**:

  • Manage a team of collections analysts to ensure SLAs, targets, and collections strategies are met or exceeded.
  • Develop and implement process improvements to drive efficiency and effectiveness.
  • Monitor collections strategy and adjust as needed to optimize performance.
  • Escalate issues to senior management as required.

**Requirements**:

  • Bachelor's degree in Business Administration, Accounting, or Finance.
  • Minimum 5 years of experience in a finance or accounting department of a multinational company.
  • Business-level English and Spanish language skills (speaking and writing).
  • Experience using SAP desired.
  • Familiarity with US GAAP preferred.
  • Minimum 5 years of leadership experience desired.


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