Collections Specialist

hace 12 horas


San José, San José, Costa Rica Western Union A tiempo completo

We are looking for a skilled Collections Specialist to join our Digital Collections Team.

This role is responsible for delivering outstanding customer service, ensuring high-quality execution of risk management measures, and maintaining valid supporting documents for all transactions.

As a Collections Specialist, you will:

  • Directly contribute to ensuring outstanding customer service quality levels, executing risk management measures, and maintaining valid supporting documents for all transactions.
  • Provide leadership and direction in resolving issues, serving as a point of contact for help to other collections colleagues.
  • Assist with chargeback response and upload process to processor portals when required.
  • Contribute and own specific collections processes, providing consistent visibility and challenging current processes for improvement.

To succeed in this role, you will need:

  • Excellent English language skills, including writing and speaking.
  • Advanced Excel skills (a plus).
  • At least 3 years of experience in the service industry or relevant field.
  • Collections experience (desired).
  • Strong teamwork skills.
  • A willingness to provide and receive feedback.
  • The ability to work under pressure and adapt quickly.
  • A proactive mindset and a change agent mentality.
  • Innovative thinking.
  • Leadership skills.
  • Proficiency in Microsoft Office.

Western Union is committed to becoming the world's most accessible financial services company, transforming lives and communities. We're a diverse and passionate team of over 8,000 employees serving 200 countries and territories.

As a global business, we design easy-to-use products and services that help our customers move forward. Our hybrid work model enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Some benefits of working with us include:

  • Paid time off, including extended maternity leave.
  • In-house company doctor services.
  • Continuing education opportunities.
  • Transportation services options.
  • Parking spaces.
  • Hybrid work arrangements.
  • Flexible working schedules (if applicable).
  • Referral program awards.
  • Employee resource groups and committees to volunteer with.
  • Carpooling program.
  • Price Smart membership.
  • Pan American Medical and Life insurance.
  • Cafeteria subsidy.


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