Financial Recovery Specialist

hace 1 día


San José, San José, Costa Rica Western Union A tiempo completo

About the Role
Western Union is seeking a highly skilled Financial Recovery Specialist to join our team in Santa Ana, Costa Rica. This role involves making calls to customers to determine the reason for payment delinquency and obtain payment commitment.

Responsibilities
The successful candidate will perform different offline tasks that may involve interaction with various stakeholders and the use of systems for tracking, information gathering, and troubleshooting. They will also analyze risk cases and scenarios to mitigate losses.

Requirements
To be eligible for this role, you must have a high school education and at least 2 years of experience in collections and customer service. Fluency in advanced English (B2+) is required, and knowledge of French is desirable. You should also be proficient in Microsoft Excel and have general knowledge of the organization, products, or services.

Availability
This role requires availability to work Tuesday to Friday from 9am to 6pm and Saturday from 8am to 5pm in a hybrid format of 3 days on-site at our offices and 2 home offices.

Salary and Benefits
The estimated salary for this role is around $40,000 per year, depending on location and experience. Western Union offers a range of benefits, including access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. In addition, you will have access to in-house company doctor services, transportation services options, referral program awards, employee resource groups, and committees to volunteer with.

About Our Hybrid Work Model
At Western Union, we value in-person collaboration, learning, and ideation. Our hybrid work model enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.



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