Financial Recovery Specialist
hace 4 días
Company Overview
">Western Union powers your pursuit of a fulfilling career in financial services. As a global business committed to moving money for better, we offer a world-class customer experience that drives success.
">Salary
">The estimated annual salary for this role is $40,000 - $60,000, depending on location and experience.
">Job Description
">As a Financial Recovery Specialist, you will be responsible for contacting customers to determine the reason for payment and obtain payment commitment. You will use our computerized system for tracking, information gathering, and/or troubleshooting, and may answer inquiries and resolve problems.
">You will work with Supervisor to ensure all assigned agent accounts are reconciled, and collaborate with Sales to coordinate the best attention to agents. Your tasks will include performing one or more operational support functions such as Accounts Receivable reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, and working with high-volume agents or special subscribers.
">You will also analyze risk of collection cases and different scenarios to mitigate losses, and perform various administrative functions including standard management reporting requirements.
">Required Skills and Qualifications
">We are looking for individuals with a Bachelor's degree or currently pursuing a degree in business administration or related field, and 1-2 years' experience in consumer and/or commercial collections.
">Candidates should have excellent English skills (B2+ level), knowledge in Excel (certification is a plus), and be detail-oriented with strong organizational and operational skills.
">Benefits
">As a Western Union employee, you will enjoy access to short-term incentives, multiple health insurance options, accident and life insurance, and best-in-class development platforms.
">In Costa Rica, you can also benefit from Asociación Solidarista, in-house company doctor services, transportation services options, Referral Program award, Employee Resource Groups (ERG) and committees to volunteer with, Pan American Medical and Life insurance, and Cafeteria Discounts.
">Hybrid Work Model
">Our hybrid work model enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
">We value in-person collaboration, learning, and ideation whenever possible, which creates value through common ways of working and supports the execution of enterprise objectives.
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