Debt Recovery Specialist

hace 1 día


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.

The role of the Complaint Response Representative at Midland Credit Management, Inc. involves investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters.

This position requires analyzing facts, preparing documents that meet internal and external deadlines and company quality standards, and understanding complex consumer issues and company processes.

The successful candidate will be responsible for tracking, investigating, and preparing responses to consumer complaints, as well as overseeing and making suggestions for improvements to daily automated and manual processes.

Additionally, this role involves identifying and escalating concerns and articulating findings in a clear and concise manner, performing administrative tasks, and processing material as assigned.

In order to excel in this position, one must have excellent written and verbal communication skills, the ability to multi-task, and proficiency with MS Office products.

PREFERRED QUALIFICATIONS include experience in Financial Services or Legal related field, knowledge of FDCPA, FCRA or other regulatory training, and certification such as Paralegal Certificate.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on location and experience, as well as a wide array of benefits and opportunities for growth and development.



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