Financial Collection Specialist

hace 2 días


San José, San José, Costa Rica Monifai A tiempo completo
Overview

At Monifai, we empower individuals with fast and effective lending solutions. Our modern fintech platform offers a simplified, 100% digital way to access money without experiencing slow, manual processes.

This role is ideal for someone who can manage all customer communications and services related to collection processes. The successful candidate will advise customers and support them in finding solutions and products that meet their needs while aligning with company standards, procedures, and policies.

Responsibilities
  • Manage customer interactions and ensure they are clearly informed of the conditions surrounding their product purchases.
  • Maintain accurate records of customers from whom collections are made and perform day-to-day collection operations.
  • Fulfill responsibilities under our Operational Risk Management Framework, Regulatory Non-Compliance Risk Management Framework, and other relevant guidelines.
  • Maintain a comprehensive risk management process and perform necessary due diligence for suppliers.
Qualifications

To be successful in this role, you should have:

  • A high school degree and at least 2 years of experience in telephone sales or collection of financial or insurance products.
  • A firm grasp of MS Office products, including Excel and Word.
  • A deep understanding of local financial and regulatory markets.
  • Proven success using and deploying credit-related products.
  • Outstanding organizational and interpersonal skills.
  • Professional fluency in Spanish required, basic fluency in English preferred.

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