Customer Service Representative
hace 19 horas
About Western Union
Western Union is a FinTech company committed to moving money for better. We're a global business with over 8,000 people spanning 200 countries and territories.
We believe when money moves, better things happen. Our values are purpose-driven, globally-minded, and trustworthy & respectful.
Job Description
As a Payments Associate based in our Regional Operations Center (ROC), you will be responsible for completing day-to-day collection processes and ensuring all work items are accounted for.
You will conduct outbound calls to customers, negotiate, and collect unpaid debts, processing collection payments and ensure proper posting for accounting.
You will also complete responses to bank inquiries and disputes by preparing comprehensive case reviews as well as tracking collection payments and follow up on payment arrangements.
In addition, you will provide support to all internal and external payment inquiries when necessary, engage payment vendors and submit and track requests for proof of payments from retail agent locations.
Required Skills and Qualifications
To succeed in this role, you will need:
- Bachelor's degree or equivalent experience in collections, accounting, or similar
- Experience in a similar role with online payments, banking, and debt collection
- Excellent spoken and written English skills (B2 or above)
- Experience with Microsoft Excel and Word
- The ability to take on responsibility and work successfully in a self-motivated environment
- A passion for negotiation and decision-making
- An enthusiasm for working within a team
Benefits
We offer a great salary and benefits package, as well as plenty of opportunities to learn new skills and build a career.
We're a company on the move, and we want our people to grow and develop.
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