Financial Operations Supervisor

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role:

The Financial Operations Supervisor is a key leadership position within our team, responsible for providing strategic guidance and oversight to ensure the effective execution of Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting services.

This role requires a seasoned professional with strong analytical and interpersonal skills, able to lead a high-performing team and collaborate closely with senior management and cross-functional stakeholders.

Key Responsibilities:

  • Provide people management and development responsibilities, ensuring team service level standards are consistently met.
  • Liaise with Compliance department and senior management within business units supported, fostering strong relationships and communication.
  • Oversee new client onboarding processes, implementing enhancements to improve the client experience and drive efficiency.
  • Provide Management Information System (MIS) reporting to senior management, ensuring timely delivery of targets and meeting refresh program requirements.
  • Monitor account refresh activity daily, ensuring compliance with regulatory and documentation requirements.
  • Perform quality reviews on new client and refresh cases, guaranteeing a high level of quality before finalization.
  • Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure, driving process improvements and innovation.
  • Advise the KYC Compliance and Controls team, offering expertise and guidance to ensure effective implementation of AML/KYC strategies.
  • Complete KYC records with accurate client information and documentation in a timely manner, adhering to local regulation and Citi standards.
  • Ensure information and documentation comply with policy requirements, maintaining up-to-date knowledge of relevant regulations and industry best practices.
  • Follow up with clients to ensure timely receipt of information, building strong relationships and driving successful outcomes.
  • Perform KYC tasks, including monitoring and tracking of KYC records and appendix approval process, assisting with action planning for expiring records and preventing past-due situations.

Qualifications and Skills:

  • 2-5 years of experience in internal control functions within the U.S., particularly in AML/KYC, Operational Risk, legal, or other control-related functions in the financial services industry.
  • Good interpersonal skills, ability to interact with Senior Management, verbally and in written communications (English).
  • Attention to detail and ability to work under high-volume workloads, prioritizing effectively.
  • Strong analytical and communication skills, with the ability to articulate complex problems and solutions through clear messaging.
  • Comfortable navigating complex, highly matrixed organizations.
  • Bachelor's degree/University degree or equivalent experience.


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