Senior Disability Services Manager

hace 20 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role

At Amzn Support Srvcs Costa Rica, we are seeking an experienced Senior Disability Services Manager to join our team. As a key member of our leadership group, you will play a crucial role in developing and implementing strategies to promote diversity, equity, and inclusion within our organization.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of federal and provincial disability laws. You will be responsible for managing teams of Accommodation Consultants, Leave Case Managers, Triage Specialists, and Sr. Case Managers, ensuring they have the necessary tools and resources to excel in their roles.

Key Responsibilities
  • Team Performance Management: Develop and implement effective performance management strategies to drive team success, including regular feedback, coaching, and recognition programs.
  • Process Improvement: Identify areas for improvement and develop initiatives to enhance operational efficiency, ensuring compliance with standard work, federal/state regulations, and company policies.
  • Compliance and Risk Management: Ensure that all team members understand and adhere to relevant laws, regulations, and company policies, minimizing risk and ensuring a positive employee experience.
  • Communication and Collaboration: Foster open communication channels across departments, including HR, Safety, Legal, Payroll, Benefits, and other stakeholders, promoting a culture of collaboration and shared responsibility.

You will also be responsible for:

  • Developing and maintaining system records to ensure accurate and timely information/documentation;
  • Consulting and partnering with third-party administrators, HR, and other departments as needed;
  • Achieving performance goals and objectives aligned with the network-wide vision and goals;
  • Responding to escalations, providing root cause analysis and recommendations;
  • Maintaining familiarity with defined operations processes to validate delivery in accordance with set quality standards.
Requirements
  • Bachelor's degree from an accredited university;
  • 3+ years of experience in team lead or supervisory roles, or serving in a team specialist or leadership capacity;
  • Knowledge of federal and provincial disability laws regarding access for employees with disabilities;
  • Experience supervising customer service representatives or case managers in a related program;
  • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or complex employee matters;
  • Exceptional customer service and communication skills, both verbal and written;
  • Strong problem-solving, time management, and priority setting skills;
  • Master's degree preferred;
  • Lean/Six Sigma certification or exposure to principles related to process improvement.


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    The Regional Delivery Lead will oversee a team of procurement professionals for client workstreams, including strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations. This role requires effective people and performance management, as well as the ability to manage day-to-day operational issues and act as the...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a Senior Service Quality Manager to lead our quality initiatives and drive excellence in service delivery. This is a rewarding opportunity for a seasoned professional to join our team and make a significant impact.Job OverviewWe are looking for an experienced professional with a proven track record of delivering...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Title: Senior Program Manager, Differentiated SupportAbout the Role:We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled Senior Program Manager to lead our cross-functional teams in Payment Risk Operations. This role is ideal for individuals with 8+ years of stakeholder management experience, project management expertise, and a passion for driving key initiatives.The Senior Program Manager will be...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are seeking a seasoned Senior Service Delivery Manager to lead medium to high complexity projects focused on employee life-cycle services. About the RoleWe want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a leading Business Process Management (BPM) company that delivers business value to over 400 global clients across various industries. With a strong presence in multiple countries, WNS offers operational excellence and deep domain expertise to drive agility and excellence into its clients' business processes. SalaryThe...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job OverviewAt Amazon Support Services Costa Rica Srl - B20, we are seeking a highly motivated Senior Business Development Manager to join our team. In this role, you will be responsible for developing and executing strategic plans to generate high-quality leads for our sales teams.Key Responsibilities:Identify, qualify, and warm up leads for sales...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking a skilled Senior Project Development Manager to lead cross-functional teams focused on delivering new features, services, and systems. As a key member of our global risk team, you will gather business requirements, document functional and design specifications, and develop project plans to ensure timely and...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About WNS Global Services**We are a leading global Business Process Management (BPM) company, serving 400+ clients across various industries. Our mission is to enable clients to outperform through our passion for service and innovation.**Job Summary**We are seeking an experienced Senior Operations Manager to lead our team in delivering exceptional business...


  • San José, San José, Costa Rica Te Connectivity A tiempo completo

    Job DescriptionWe are seeking an experienced Senior Financial Services Manager to lead our S2P teams in the planning, management, and delivery of in-scope processes.Key Responsibilities:Manage S2P teamsEnsure quality and efficiency of work producedHold regular meetings, coach, and mentor team membersBe a Subject Matter Expert for S2P-related topicsSupport...

  • Operational Manager

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services is seeking a highly skilled Operational Manager to lead our team of customer service agents. As a key member of our operations team, you will be responsible for organizing daily operations, monitoring team performance, and enhancing productivity. Key qualifications include C1 level English skills, practical experience in managing a team,...


  • San José, San José, Costa Rica Citi A tiempo completo

    Citi is a global leader in financial services, and we are currently seeking a seasoned professional to join our team as a Senior Securities Operations Manager. This role will be based in Costa Rica and will play a critical part in ensuring the smooth operation of our securities transactions processing.About the RoleThe Senior Securities Operations Manager...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewAt Wns Global Services, we are committed to delivering exceptional service to our guests. Our front desk team plays a critical role in making this happen.Job SummaryWe are seeking a highly skilled and experienced Front Desk Senior Associate Manager to join our team. The successful candidate will be responsible for managing the front desk...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Amazon Support Services Costa Rica Srl. As a Customer Service Representative, you will play a critical role in providing exceptional support to Amazon employees globally, assisting with leave and disability-related inquiries.Job SummaryThis is a seasonal...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Role Overview:We are seeking a Senior Account Growth Manager to lead our Strategic Account Management team in driving business growth and customer satisfaction.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Overview: Amazon Support Services Costa Rica Srl is seeking a highly skilled Senior Investigative Operations Manager to lead our Know Your Customer function. As a key member of our Registration and Compliance Operation team, you will play a critical role in mitigating regulatory and legal risk.Salary Range: $80,000 - $110,000 per year, depending on...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role:We are looking for an experienced Senior Compliance Manager to lead our Investigations team in San Jose, Costa Rica. As a key member of our Registration and Compliance Operations (RCO), you will be responsible for managing a team of 12-17 employees and ensuring the team meets and exceeds key performance metrics for quality and productivity.Key...

  • Senior Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are looking for a highly skilled Senior Operations Manager to join our team at Bill Gosling Outsourcing. This is an excellent opportunity for someone who wants to work in a dynamic environment and make a real difference.About the Role:The Senior Operations Manager will be responsible for leading our operations team to deliver high-quality services to our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Senior Sales Manager OpportunityEstimated Salary: $120,000 - $180,000 per yearAbout the RoleWe are seeking an experienced Senior Sales Manager to lead our Industrials & Field SMB team. As a key member of our sales organization, you will be responsible for driving business growth and revenue expansion through strategic account management, go-to-market...


  • San José, San José, Costa Rica Tmf Group A tiempo completo

    Job SummaryWe are seeking an experienced and skilled Senior Global Client Manager to join our team at Tmf Group. This is a senior-level position that requires a strong understanding of client relationships, contract management, and service delivery.About the RoleThe Senior Global Client Manager will be responsible for managing a portfolio of global clients,...