Senior Disability Services Manager
hace 20 horas
At Amzn Support Srvcs Costa Rica, we are seeking an experienced Senior Disability Services Manager to join our team. As a key member of our leadership group, you will play a crucial role in developing and implementing strategies to promote diversity, equity, and inclusion within our organization.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of federal and provincial disability laws. You will be responsible for managing teams of Accommodation Consultants, Leave Case Managers, Triage Specialists, and Sr. Case Managers, ensuring they have the necessary tools and resources to excel in their roles.
Key Responsibilities- Team Performance Management: Develop and implement effective performance management strategies to drive team success, including regular feedback, coaching, and recognition programs.
- Process Improvement: Identify areas for improvement and develop initiatives to enhance operational efficiency, ensuring compliance with standard work, federal/state regulations, and company policies.
- Compliance and Risk Management: Ensure that all team members understand and adhere to relevant laws, regulations, and company policies, minimizing risk and ensuring a positive employee experience.
- Communication and Collaboration: Foster open communication channels across departments, including HR, Safety, Legal, Payroll, Benefits, and other stakeholders, promoting a culture of collaboration and shared responsibility.
You will also be responsible for:
- Developing and maintaining system records to ensure accurate and timely information/documentation;
- Consulting and partnering with third-party administrators, HR, and other departments as needed;
- Achieving performance goals and objectives aligned with the network-wide vision and goals;
- Responding to escalations, providing root cause analysis and recommendations;
- Maintaining familiarity with defined operations processes to validate delivery in accordance with set quality standards.
- Bachelor's degree from an accredited university;
- 3+ years of experience in team lead or supervisory roles, or serving in a team specialist or leadership capacity;
- Knowledge of federal and provincial disability laws regarding access for employees with disabilities;
- Experience supervising customer service representatives or case managers in a related program;
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or complex employee matters;
- Exceptional customer service and communication skills, both verbal and written;
- Strong problem-solving, time management, and priority setting skills;
- Master's degree preferred;
- Lean/Six Sigma certification or exposure to principles related to process improvement.
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