Customer Experience Resolution Specialist
hace 2 días
Role Overview
We are looking for a detail-oriented and organized professional to join our team as a Senior Specialist, Customer Care in Western Union. This role requires managing complex customer cases, providing resolution and ensuring excellent quality service delivery.
Key Responsibilities:
- Analyze cases to provide resolution on complex scenarios related to customer claims using knowledge and contacts for the best outcome.
- Manage written communication with SAM organization, Partners, and internal areas to ensure high-quality service delivery.
- Follow strict deadlines and daily follow-up to cases in progress to avoid violations of regulations.
Requirements:
- Methodical, detailed, and organized approach to work.
- Ability to work autonomously and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.
- Procedure-oriented, customer-oriented, and quality-oriented mindset.
- Excellent English skills (B2+).
- Ability to adhere to regulatory requirements and ensure documentation integrity.
- Intermediate Microsoft Office and Excel skills are a plus.
- Experience in shared services and working under pressure is a plus.
About Us:
Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
Benefits:
- Short-term incentives and multiple health insurance options.
- Accident and life insurance.
- Access to best-in-class development platforms.
Location-Specific Benefits:
- Asociación Solidarista benefits.
- Paid time off, including extended maternity leave.
- In-house company doctor services.
- Continuing education opportunities.
- Transportation services options.
- Parking spaces.
- Hybrid model work.
- Flexible working schedules if applicable.
- Referral program award.
- Employee Resource Groups (ERG) and committees to volunteer with.
- Carpooling Program.
- Price Smart membership.
- Pan American Medical and Life insurance.
- Cafeteria Subsidy.
Join us at Western Union:
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