Global Community Moderator

hace 5 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

Teleperformance Costa Rica is seeking a skilled Global Community Moderator to ensure safe and respectful interactions within our global online community.

This critical role has a significant impact on millions of users worldwide, making it an exciting opportunity for individuals who value community safety and are passionate about moderation.

The successful candidate will work on-site, reviewing content uploaded by users, including images, text, videos, and audio. They will be trained to enforce client policies and uphold established community guidelines, ensuring a secure and positive experience for all users.

Key Responsibilities:

  • Review and classify user-generated content according to client-defined parameters
  • Comply with performance indicators and escalate special attention issues to line managers
  • Maintain corporate confidentiality and handle customer information securely
  • Participate in continuous training programs for optimal development in the role

Requirements:

  • Basic computer skills
  • English B2 - C1 language proficiency
  • French B2 language proficiency

Competencies and Skills:

  • Degree in political science, journalism, international relations, history, English, or a related field
  • Job motivation and decision-making skills
  • Strategic thinking, problem-solving, and stress tolerance
  • Self-sufficiency, planning, and organizing skills
  • Team building, time management, self-awareness, and impact-driven skills

Education and Experience:

  • Bachelor's degree (required)
  • 1 year of experience in international and geopolitical events (required)

Language Proficiency:

  • English (required)
  • French (required)

Salary: ¢890,000.00 - ¢995,000.00 per month



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