Experience Content Moderator for Safe Online Communities

hace 3 días


San José, San José, Costa Rica Teleperformance A tiempo completo

At Teleperformance, we are committed to creating a safe and welcoming environment for users across the globe. As an Experience Content Moderator, you will play a critical role in ensuring that our online community remains a positive and respectful space for everyone.

Main Job Responsibilities

We are seeking a highly motivated and detail-oriented individual to join our team as a Content Moderator. In this role, you will be responsible for reviewing and moderating user-generated content, including images, text, videos, and audio, to ensure compliance with our community guidelines and policies.

Key Accountabilities

  • Review and classify user-generated content according to the parameters defined by our clients.
  • Comply with performance indicators and parameters defined by the specific operation.
  • Escalate issues that require special attention from your line manager in accordance with established procedures.
  • Maintain confidentiality and handle customer information securely.
  • Participate in continuous training programs to enhance your skills and knowledge.

Main Job Requirements

To succeed in this role, you should have a high school diploma and excellent communication skills. You should also be able to type 25+ words per minute with high accuracy.

Competencies and Skills Required

  • Job motivation and decision-making skills.
  • Strategic thinking and problem-solving abilities.
  • Stress tolerance and judgment.
  • Self-sufficiency and planning and organizing skills.
  • Team building and time management skills.
  • Self-awareness and impact-driven resilience.

Language and Location

The primary language for this role is English, and the location is San José, Provincia de San José. If you are a motivated and detail-oriented individual who is passionate about creating a safe and welcoming online community, we encourage you to apply for this exciting opportunity.



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