Content Strategist for Complex Content Projects

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We design and build software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.

Job Description:

In this role, you will work with global stakeholders to understand the business priorities that drive the need for high-quality content. You will be responsible for creating and maintaining content to support CTPS Operations.

About CTPS Operations

CTPS Operations is a team that designs and builds software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.

Your Responsibilities:

  • Partner with various internal and external stakeholders to create high-quality content.
  • Use data to make decisions about our content and advocate for the investigator and customer experience.
  • Measure success by having clear and simple content that answers readers' questions before they arise.

Requirements:

  • 3+ years of experience managing content projects of medium or high complexity.
  • Mastery of verbal and written English communications.
  • Experience working as part of a global team supporting multiple languages.
  • Experience in a multi-language publishing environment, including translation memories, terminology databases.
  • Experience creating content for translation and localization.
  • Experience in editorial/peer review.
  • Strong attention to detail and organizational skills.
  • Experience with HTML, XML, DITA, or content management systems (CMS).
  • Bachelor's degree in a related field.
  • Experience with, or exposure to, CTPS Operations or business processes for Amazon customers.
  • Able to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
  • Able to solve problems and work without close direction in ambiguous environments.
  • Good judgment and effective communication.
  • Able to work in a diverse team.

About Us

We are a dynamic team at Amzn Support Srvcs Costa Rica that values collaboration, innovation, and customer satisfaction. We strive to create a work environment that promotes growth, learning, and well-being for all team members.



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