Client Success Manager

hace 4 semanas


San José, San José, Costa Rica Assistant Launch A tiempo completo

About This Role

We're on a mission to find a passionate, unique leader who thrives in the ever-changing world of client success and delivery. As a Client Success Manager at Assistant Launch, you'll be an integral part of our leadership team, driving growth and innovation in our client services.

Your Key Responsibilities

  • Build strong and lasting relationships with clients to understand their needs and goals.
  • Proactively identify opportunities to improve client satisfaction and ensure their continued loyalty.
  • Drive innovation in service delivery processes to optimize efficiency and effectiveness.
  • Handle client support and operational tasks to provide exceptional service.
  • Empower Executive Assistants by helping them develop and enhance their skills based on valuable client feedback.
  • Manage and resolve any challenges arising in the Client-EA relationship to maintain smooth and productive collaborations.
  • Conduct performance reviews for EAs and work closely with HR to enhance our hiring strategies and ensure we have top talent.

What We Offer

At Assistant Launch, we're not just a team but a community that cherishes enthusiasm, innovation, and a can-do attitude. You'll be part of an energetic group that values collaboration, growth, and maintaining our core values. Enjoy the freedom and flexibility of working from anywhere in the world, flexible paid time off, and the opportunity to engage with cutting-edge AI technology.

Why Assistant Launch?

We're a vibrant, forward-thinking environment where you'll have the chance to make a tangible impact. If you're excited about making a difference in a dynamic and innovative setting, we'd love to hear from you.


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