Fraud Risk Investigator for Amazon's Global Marketplaces

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

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We are a leading provider of customer-centric solutions, committed to ensuring the integrity and security of our global marketplaces.

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Job Description

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As a Merchant Risk Investigator, you will be responsible for evaluating merchant accounts and identifying potential risks that could impact Amazon's business.

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You will work closely with various teams to resolve issues affecting financial, legal, and reputational risk, while maintaining high levels of confidentiality and data security standards.

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Key Responsibilities

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  • ">
  • Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.">
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.">
  • Become aware of and identify new fraud patterns and trends, taking appropriate action to minimize the risk posed by such trends.">
  • Participate in other special projects/assignments as necessary, working collaboratively with all areas of the business.">
  • Achieve weekly productivity and quality standards for investigations.">
  • Be prepared to be flexible with working hours and work Saturdays and/or Sundays.">
  • Contribute to the development and implementation of strategies to mitigate risks and protect Amazon's interests.">
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Requirements

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To succeed in this role, you will need:

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Fraud and Risk Management Experience

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* Proven experience in fraud risk management, data research, collections, or banking.

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Skills and Qualifications

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* Strong analytical and problem-solving skills, with the ability to work independently and make complex decisions with little guidance.

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* Excellent written and verbal communication skills, with the ability to compose clear and concise reports.

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* Proficiency in English and Spanish, with excellent interpersonal and teamwork skills.

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Education

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* University diploma in a relevant field, such as business, finance, or law.

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Additional Requirements

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* Ability to maintain high levels of confidentiality and data security standards.

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* Passionate commitment to Amazon's emergence as the world's most customer-centric company.

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What We Offer

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We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that fosters innovation and collaboration.

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How to Apply

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If you are a motivated and detail-oriented individual with a passion for fraud risk management, please submit your application, including your resume and cover letter.


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