Integrity Focused Investigator

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica seeks a detail-oriented and results-driven Integrity Focused Investigator to safeguard our global customer base, profitability, and brand while maintaining a high standard of customer experience.

About the Role:

The successful candidate will take on a key position in evaluating transactions, identifying fraud patterns, and enforcing Amazon's Policy Guidelines. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced team environment.

Responsibilities:

  • Identify and minimize risks posed by fraud patterns and trends, taking appropriate action to protect our customers and business.
  • Maintain high standards of site quality by adhering to Amazon's Policy Guidelines and escalating issues when necessary.
  • Participate in special projects and collaborate with various business teams to drive success.
  • Achieve weekly productivity and quality standards for investigations, demonstrating expertise in the internet space and ability to succeed in a dynamic team environment.

Requirements:

  • Fluency in English and Portuguese, with fluency in other European languages an advantage.
  • Excellent written and spoken communication skills, with the ability to compose clear and concise written responses.
  • Strong interpersonal skills, with the ability to communicate complex issues effectively to both internal and external customers.
  • Demonstrated ability to work independently, make complex decisions with minimal guidance, and analyze problems logically.
  • Exceptional problem-solving skills, strong organizational abilities, and effective prioritization of work time.

What We Offer:

Amzn Support Srvcs Costa Rica provides a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • Opportunities for professional growth and advancement.
  • A collaborative and inclusive team culture.
  • Competitive compensation and benefits packages.
  • The chance to work on high-impact projects that contribute to Amazon's mission of being the world's most customer-centric company.


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