Customer Service Associate

hace 18 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo

About WNS Global Services

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We are a global Business Process Management leader, offering business value to clients by combining operational excellence with deep domain expertise in key industry verticals. Our mission is to enable clients to outperform with our passion for service and innovation.

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Our Commitment to Excellence

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We promise our employees to experience role clarity, coaching, and mentoring, professional development, and structured career paths through our values of Client First, Integrity, Respect, Collaboration, Learning, and Excellence.

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Job Description

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This role involves handling inbound calls from customers/agents to resolve queries on their accounts, providing excellent customer service on insurance policy-related transactions, and meeting/exceeding business Key Performance Indicators (KRAs). The successful candidate will be able to adapt to a 24/7 environment, work rotational shifts, and maintain high proficiency in verbal and written English.

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Required Skills and Qualifications

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To excel in this role, you will need:

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  • A solutions-focused mindset and a passion for delivering excellent customer experiences;">
  • The ability to adapt to changing situations and business challenges;">
  • Strong verbal and written communication skills, with a neutral accent preferred;">
  • High attention to detail and accuracy, as well as the ability to multi-task effectively;">
  • Numeracy, product knowledge, and telephone etiquette skills.">
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Additional Requirements

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The ideal candidate will have a minimum of 1 year of contact center experience and a strong command of English (B2 level, SVAR score 55-58).

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Why Choose WNS?

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At WNS, we offer a dynamic and supportive work environment that fosters personal and professional growth. If you're looking for a challenging and rewarding career opportunity, join us in delivering exceptional service to our clients.


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