Back Office Operations Specialist

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon Support Services Costa Rica Srl

Amazon is a leading technology company that requires proficiency in English as a key qualification for success. Our recruitment team works across multiple jurisdictions, and we receive CVs from candidates worldwide.

Job Overview

We are looking for skilled Investigation Execution Specialists to join our Vendor Chargeback Dispute Management (VCDM) team based in Costa Rica. As a member of this team, you will be responsible for managing incoming disputes from vendors arising from chargebacks generated due to inbound defects.

Responsibilities

  • Meet with Amazon vendors, stakeholders, and customers via virtual meetings and/or calls to discuss chargeback disputes.
  • Analyze and investigate vendor chargeback disputes, ensuring they have been responded to and processed correctly.
  • Improve internal processes to reduce and optimize the flow of chargebacks.
  • Participate in educating vendors on best practices to prevent chargebacks.
  • Identify issues and proactively seek solutions to improve SOPs and internal documentation.

Requirements

To succeed in this role, you must have a university bachelor's degree in any field and experience in corporate customer service, back-office, or contact center environments. You should also possess B2 English proficiency and be legally authorized to work in Costa Rica.

Work Environment

This is a full-time, permanent position based in the America Free Zone (AFZ), Cariari, Heredia, Costa Rica. We follow a hybrid model, attending two days at the office and three days working from home. The production schedule is Monday to Friday from 6:00am to 3:00pm, with no night or graveyard shifts available at this time.

Diversity, Equity, and Inclusion

Amazon is committed to creating a diverse and inclusive workplace. We welcome applications from candidates who share our values and believe in equal opportunities for all.



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